[Hiring] Case Manager for Virtual Services @Global Refuge

Role Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Senior Program Officer for Virtual Services, the Case Manager for Virtual Services provides virtual case management services to refugees, Special Immigrant Visa holders (SIVs) and other Office of Refugee Resettlement (ORR) eligible populations. The Case Manager will provide case management and supportive services to program clients.

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
• Consistently review service plan and update throughout the program period.
• Provide virtual support to meet identified needs including school enrollment, referral to healthcare, social services, benefits enrollment, addressing client vulnerabilities and connection to employment services, as applicable to the client's needs.
• Maintain and detail client interaction in accordance with the program requirement timeframe.
• Conduct virtual home assessment in accordance with program requirements.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in the client's case file and online database to ensure services and interactions and financial expenditures are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Coordinate and collaborate with key area stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Fluency in languages spoken by client populations, is highly preferred.
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Cross-cultural or international experience preferred.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners, visiting other sites.

Benefits

• Medical, dental, vision available the first day of employment.
• Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3%, an additional 7% match which vests immediately.