[Hiring] Case Manager @Wider Circle

Role Description

At Wider Circle, the Case Manager - Member Services Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.

• Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
• Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
• Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
• Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
• Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
• Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.

Qualifications

• Experience in case management, social work, or healthcare advocacy.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
• Excellent organizational and time management abilities to handle multiple cases effectively.
• Ability to collect, analyze, and report on data.
• Knowledge of community-based services and social programs.
• Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.
• 3-5 years of experience working in the insurance industry.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to explain complex policies in a straightforward, easy-to-understand manner.
• Demonstrate ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution skills and people management are required.
• Ability to build trusting relationships.
• Preferred: Degree in Human Services, Social Work related field.

Requirements

• Ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution skills and people management are required.

Benefits

• Performance-based incentive bonuses.
• Opportunity to grow with the company.
• Comprehensive health coverage including medical, dental, and vision.
• 401(k) Plan.
• Paid Time Off.
• Employee Assistance Program.
• Health Care FSA.
• Dependent Care FSA.
• Health Savings Account.
• Voluntary Disability Benefits.
• Basic Life and AD&D Insurance.
• Adoption Assistance Program.
• Training and Development.
• Compensation: $16-$17.

Company Description

Wider Circle connects neighbors for better health through its groundbreaking Connect for Life® program, bringing neighbors together for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.