[Hiring] Case Manager @U.S. Legal Support

Role Description

Come join one of the fastest-growing legal services companies in the United States! The Case Manager plays a critical role in managing litigation-related matters, ensuring seamless coordination between clients, attorneys, and internal teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.

Key Responsibilities

• Case & Resource Management
  • Manage resources to meet performance expectations while delivering a superior client experience
  • Assign appropriate internal and external resources based on case requirements
  • Proactively manage jobs in progress to ensure timely completion and delivery
  • Respond to urgent client and resource requests, including outside standard business hours
• Client & Internal Collaboration
  • Collaborate with leadership to provide regular updates and ensure alignment
  • Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
  • Partner with Sales to ensure overall client satisfaction and service delivery
• Case Planning & Execution
  • Review case materials, including notices of deposition, complaints, captions, and related documentation
  • Develop case-specific “standing orders” and communicate them to all relevant internal teams
  • Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
  • Create case memos and maintain accurate notes within internal systems
  • Establish communication workflows, including distribution lists when appropriate
• Operational Excellence
  • Consult with production teams on deliverables including transcripts, exhibits, and video
  • Apply best practices to ensure efficiency, consistency, and quality across all cases
  • Demonstrate company values in all internal and client interactions
  • Perform additional duties as assigned by leadership

Qualifications

• Strong interpersonal, verbal, and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Ability to learn and navigate company systems and technology platforms
• Proactive, responsive, and solution-oriented mindset
• Strong attention to detail with the ability to make sound decisions under pressure
• Ability to work independently while also collaborating effectively as part of a team
• Comfortable working in a fast-paced, deadline-driven environment

Core Competencies

• Client-focused mindset with strong relationship-building skills
• High level of accountability and ownership
• Effective problem-solving and critical thinking abilities
• Strong multitasking and prioritization skills
• Adaptability and flexibility in a dynamic environment
• Commitment to delivering quality and accuracy

Benefits

• Retirement Benefits
• Medical, Dental, and Vision Coverage
• Flexible Spending Accounts
• Commuter Benefits
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off, including 9 holidays
• Paid Parental Leave

At U.S. Legal Support, we foster a culture where employees are encouraged to bring their authentic selves to work. We offer flexible work options and a supportive, team-oriented environment focused on growth and success.