[Hiring] Case Management Analyst @Montcure, LLC

Role Description

We're seeking a Case Management Analyst to execute individual case actions on a one-business-day clock — disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions — against written decision rules, recording the rule applied and the evidence relied on for each determination. You'll also manage the program mailbox, monitor cases against timeliness goals, and verify separation dates against personnel record sources.

• Execute individual case actions within a one-business-day clock: disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions
• Apply written decision rules and record the rule applied and evidence relied on for each determination
• Manage the program mailbox and case intake queue
• Monitor cases against established timeliness goals
• Verify separation dates against personnel record sources

Qualifications

• Bachelor's degree
• 2+ years applying written eligibility or procedural rules to individual cases
• Demonstrated ability to meet a one-business-day action standard
• Experience documenting determinations, including the rule applied and the evidence relied upon
• Experience managing a shared mailbox or case intake queue
• Experience coordinating record corrections with external organizations
• Sound judgment handling sensitive individual case information

Requirements

• Military personnel, benefits eligibility, or medical board case processing experience
• Experience with the Veterans Tracking Application or a comparable case system of record
• Familiarity with Disability Evaluation System or Integrated DES case actions
• Experience monitoring cases against established timeliness goals
• Experience with personnel record verification sources

Benefits

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off (PTO)