[Hiring] Case Analyst I - Bilingual @World Education Services

Role Description

WES is currently seeking a Case Analyst I--Bilingual who will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including:

• Processing files from a variety of educational regions.
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned.

Qualifications

• Strong English language skills (ability to read and communicate in English).
• Strong German and/or French language skills (ability to read and comprehend documents written in either German or French—speaking the language is not required).
• Ability to learn and apply new knowledge about international education systems.
• Experience working in multiple systems simultaneously.
• Experience working in a fast-paced, high-volume environment.
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ability to contribute new ideas and recommendations for process improvement.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong commitment to WES' mission and values.

Requirements

• Bachelor’s degree in relevant discipline or equivalent experience.
• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Experience with credential evaluations desirable.
• Fluency in German and/or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French).
• Knowledge of international education and/or foreign systems of education desirable.
• Strong remote work and digital communication skills required.

Benefits

• Work-Life Harmony: Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments.
• Rewards and Recognition: Competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: Comprehensive training programs and tuition reimbursement opportunities to prioritize your learning and success.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities.
• Community and Connection: Participate in a range of activities, including employee-led resource groups, town halls, collaborative team events, and meaningful volunteer opportunities.