[Hiring] Carwash Chemical Technician @National Carwash Solutions

Role Description

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues, and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do:

• Provide professional, expert solutions to all customers, enabling their business to be profitable and ensuring customer satisfaction with a clean, shiny, dry vehicle every time they use our products.
• Site Preventative Care & troubleshooting:
  • Titration of product as needed.
  • Volumemetrics for product as needed.
  • Minor chemical equipment/application repairs.
• Customer Satisfaction:
  • Responsible for site chemical conversions & installations, and keeping the customers informed of progress.
  • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility.
  • Maintain Wash Key Reporting - Service Report.
  • Conduct NCS Site Surveys using the template.
  • Support & execute on corporate accounts (CTC) per the protocols.
  • Provide on-site revenue program training.
  • Conduct Technical & Chemistry basic training with appropriate location personnel.
  • Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues.
  • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
• Customer Expansion:
  • Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Ability to communicate internally and externally across all levels of the organization.
• Good Microsoft Office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Requirements

• Pay: $28/hr - $32/hr.

Benefits

• Grow your career supported by an energized and passionate team.
• Professional development and training.
• Flexibility and opportunities for advancement.
• Competitive wages and benefits including comprehensive health, dental, and vision coverage.
• Matching 401(k).
• Paid time off and more.

Company Description

National Carwash Solutions has grown over the past 50 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing!

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.