[Hiring] Carrier Assistance Specialist @The Descartes

Role Description

Transportation providers (carriers) are the life blood of the MacroPoint product. Carrier success directly impacts the success of our customers, and it is critical our team is available to assist enabling tracking. In this position, you will proactively engage dispatchers and drivers of trucking companies via phone to assist in setting up tracking, troubleshoot active tracking sessions, and train carriers to become successful long term with the MacroPoint product. The primary market for MacroPoint is in North America therefore hours for work would be 8pm-5am Philippines Standard Time. As a Carrier Assistance Specialist for our MacroPoint product, you will report to the Manager of Carrier Assistance of MacroPoint.

Responsibilities

• Coordinate with transportation institutions to increase freight visibility compliance
• Call carriers to obtain appropriate driver information to set up tracking sessions
• Call carriers to troubleshoot active tracking sessions by collecting correct vehicle information
• Assist drivers in downloading the MacroPoint for Truckers mobile application
• Collect and store contact information for carriers in the MacroPoint product
• Coach and train dispatchers at trucking companies on how to be successful with the MacroPoint product
• Configure appropriate outbound alerts to carriers based on desired contact information of company

Qualifications

• Excellent verbal and written communication skills
• Comfortable working with cloud software program
• Call center experience a plus
• Ability to build business relationships quickly
• Exceptional organizational skills
• Ability to multitask, prioritize and manage time efficiently
• Critical-thinker
• Previous working experience as an Outbound Representative is a plus

Benefits

• Flexible and casual work environment
• Mentorship and on-the-job training to support personal growth
• Opportunity to contribute new ideas and welcome fresh perspectives
• Fully remote role
• Competitive compensation
• Great benefits
• Remote and flexible work hours