[Hiring] CareIQ Transportation and Translation Supervisor @CorVel Corporation

Role Description

The CareIQ Coordinating Supervisor is responsible for the supervision of designated operations and staff related to ongoing management and coordination of CareIQ healthcare services. This position functions as a member of the CareIQ Service Coordination leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goal of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel. This is a remote role.

• Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and effective coordination of services.
• Establishes employee performance goals and follows-up to ensure employees are achieving goals, while providing encouragement and training as needed.
• Ongoing responsibility for maximizing department quality and productivity by monitoring service levels.
• Evaluates and maintains appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations.
• Handles productivity reports, referral reports and assures departmental coverage.
• Reinforces policies, procedures, work assignments, etc. by leading by example.
• Reviews, investigates, and resolves customer complaints, issues, and questions.
• Acts as a functional resource and assists Manager with operations.
• Collaborates with other departments to ensure process and workflow synergy.
• Additional duties as assigned.

Qualifications

• Demonstrated ability to provide superior service to internal and external stakeholders.
• Sense of urgency and ability to navigate multiple priorities in a dynamic, fast-paced environment.
• Excellent written and verbal communication.
• Ability to work independently, while remaining available to others.
• Great attention to detail and focus on results.
• Strong proficiency in Microsoft Office products is required.

Requirements

• Bachelor’s Degree in Business Administration or related field preferred.
• At least 2 years of related experience required.
• Demonstrated progressive leadership experience preferred.

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes:
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).