[Hiring] Care Operations Associate @Color Health

Role Description

As a Care Operations Associate at Color, you will play an essential role in supporting the day-to-day operations of our care delivery teams, helping ensure our clinicians and patient-facing staff have the tools, resources, and support they need to deliver high-quality care.

• Execute and coordinate day-to-day operational activities across our clinical and patient-facing teams, ensuring processes run smoothly, issues are resolved, and critical tasks are completed accurately and on time.
• Maintain clinician schedules, coordinate availability and coverage changes, monitor scheduling gaps, and support workforce planning and capacity management.
• Track professional licenses, certifications, and credentialing requirements; maintain accurate records; coordinate renewals; and support ongoing compliance monitoring.
• Coordinate operational onboarding activities, including system access, training schedules, credentialing, and documentation, to ensure a seamless experience for new and departing team members.
• Conduct routine audits, maintain quality and compliance trackers, identify discrepancies, and escalate issues to ensure operational and clinical standards are consistently met.
• Update trackers and dashboards, compile recurring reports, monitor key operational metrics, and help ensure data is accurate, organized, and actionable.
• Maintain SOPs and process documentation, assist with workflow changes and new program launches, and proactively identify opportunities to simplify, streamline, or automate manual processes.
• Take on new responsibilities and projects as business needs change, working collaboratively across teams to solve problems and continuously improve how we operate.

Qualifications

• 1–3 years of experience in healthcare operations, clinical administration, or a related healthcare setting.
• Exceptional attention to detail and accuracy, with the ability to manage operational processes where precision, timeliness, and compliance are essential.
• Strong organizational and time-management skills, with the ability to manage multiple responsibilities, prioritize effectively, and consistently follow through.
• A proactive, resourceful, and solutions-oriented mindset, with the ability to independently troubleshoot problems, take ownership, and know when to escalate.
• Strong adaptability and comfort with ambiguity, shifting priorities, and evolving responsibilities in a fast-paced startup environment.
• Excellent communication and collaboration skills, with the ability to work effectively across clinical, operational, and cross-functional teams.
• Strong technical aptitude, with the ability to quickly learn new systems, manage spreadsheets and operational tools, and embrace new technologies.
• A genuine interest in healthcare operations, continuous improvement, and supporting teams that deliver high-quality patient care.

Requirements

• Experience with healthcare licensure, credentialing, compliance, or quality assurance processes.
• Experience supporting clinician scheduling, workforce coordination, or healthcare staff onboarding.
• Familiarity with healthcare operations platforms, electronic health records, or credentialing systems.
• Experience in a digital health, telehealth, or startup environment.
• Exposure to process improvement, workflow automation, or AI-powered tools.

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend and an annual ergonomic stipend
• Generous vacation policy, paid holidays and company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents