[Hiring] Care Advocate Manager @Wider Circle

Role Description

Wider Circle is looking for a Care Advocate Manager, Care Delivery to join our circle and lead a remote-first team supporting high-risk members through our Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs.

In this role, you’ll serve as a player-coach, balancing team leadership with direct member support. You’ll guide a team of Care Advocates while managing your own caseload, helping bridge the gap between clinical care and social needs. The ideal candidate is both a strong operator and a compassionate leader—someone who can drive performance while building meaningful relationships with members and their families.

If you are passionate about improving health outcomes, supporting vulnerable populations, and leading mission-driven teams, we’d love to meet you.

What You'll Do

• Manage and coach a team of 8–10 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
• Lead daily huddles, monitor team productivity, and ensure achievement of program and documentation goals.
• Onboard and train new team members on workflows, documentation standards, and compliance requirements.
• Manage a personal caseload of high-risk members, developing and executing individualized care plans.
• Support members with complex health conditions, helping them navigate care and access needed resources.
• Conduct assessments to identify social determinants of health (SDOH), such as food insecurity, housing instability, and transportation barriers.
• Implement strategies to engage and retain members in CHI and PIN programs, proactively re-engaging those at risk of disengagement.
• Ensure all documentation meets CMS and program requirements, auditing team work for accuracy and completeness.
• Act as the first point of escalation for complex member cases, coordinating with clinical and telehealth teams as needed.
• Build and maintain partnerships with local community organizations to connect members with additional resources.
• Support your team in navigating systems, solving day-to-day challenges, and improving workflows and processes.
• Track key metrics, monitor program performance, and help drive continuous improvement.

Qualifications

• Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience.
• 5+ years of experience in healthcare, community health, social services, or healthcare operations.
• 1–2+ years of experience managing or leading a team (remote or field-based preferred).
• Experience working with high-risk or vulnerable populations.
• Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus).
• Excellent communication, interpersonal, and organizational skills.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• Comfort using digital tools, case management systems, and performance dashboards.
• Valid driver’s license and reliable transportation.

Benefits

• Comprehensive health coverage, including medical, dental, and vision.
• 401(k) plan.
• Paid Time Off.
• Employee Assistance Program.
• Health Care FSA.
• Dependent Care FSA.
• Health Savings Account.
• Voluntary Disability Benefits.
• Basic Life and AD&D Insurance.
• Adoption Assistance Program.
• Training and Development.
• $66,000.00-$74,000.00 per year.
• An opportunity to make the world a better place!

Company Description

Wider Circle is dedicated to improving health outcomes through community. We connect neighbors to build supportive relationships that promote better health, reduce isolation, and empower individuals to live longer, healthier lives. Backed by leading investors, we partner with health plans and providers to address the social determinants of health and drive meaningful impact in the communities we serve.