[Hiring] Care Advocate @Here Now Health

Role Description

The Care Advocate is a highly organized, detail-oriented role at the center of how care is coordinated for youth and caregivers throughout their care journey. The Care Advocate owns the admissions, scheduling, benefits verification, documentation, and telehealth logistics that keep care moving, tracking outstanding items, following through relentlessly, and staying resourceful and persistent in navigating the systems, paperwork, and approvals that too often stand between a youth or young adult and care.

The role also requires a steady, trusted presence with families who may be under stress or unfamiliar with telehealth:

• Guiding first-time users through the technology
• Helping caregivers fit appointments into demanding schedules
• Reaching back out to patients who have missed appointments

The Care Advocate anticipates and removes the logistical, technical, and practical barriers that keep families from starting or continuing care. This work is central to how Here Now Health keeps care connected through placement changes, caregiver transitions, and the disruptions common in child welfare.

Qualifications

• Previous experience in healthcare administration, patient access, admissions, scheduling, care coordination, customer service, or a related field.
• Experience working in a telehealth or healthcare environment.
• Excellent organizational skills and strong attention to detail.
• Experience working with children, adolescents, families, or behavioral health.
• Ability to manage multiple tasks, priorities, and patient interactions in a fast-paced environment.
• Comfortable making frequent outbound phone calls and conducting patient outreach.
• Strong computer skills and ability to quickly learn new systems as well as being able to explain those systems to others.
• Spanish fluency required.
• Tenacity and resourcefulness: must have the ability to problem-solve until a challenge is resolved.
• High emotional intelligence and strong relationship-building skills, with the ability to establish trust quickly with youth, caregivers, and system partners.

Requirements

• Lived experience within the child welfare system is highly valued and welcomed in lieu of, or alongside, formal experience.
• Experience working with Medicaid plans/population.
• Experience with insurance eligibility verification and/or Medicaid.

Benefits

• Medical, dental, and vision insurance
• Comprehensive 401(k) retirement plan
• Paid time off, including vacation, sick time, company holidays, floating holidays
• Technology and equipment necessary to perform the role
• Flexible and remote work arrangements, where applicable