[Hiring] Cancellation Specialist @Sangoma

Role Description

Manage the organization, processing, and storage of agreements and related documentation across multiple systems and applications.

• Support the integration and maintenance of document storage processes across all business entities.
• Prepare and provide complex calculations and financial analyses related to agreements, commitments, and account obligations.
• Ensure applicable minimum commitments and related contractual requirements are accurately tracked and communicated to Finance.
• Manage and execute special projects across Legal, Finance, Sales, and other departments assigned and handle sensitive and confidential information in accordance with Sangoma policies and standards.
• Respond to internal requests for access to executed agreements and supporting documentation.
• Support the preparation of documentation packages related to disputes, escalations, or other business matters.
• Collaborate cross-functionally with Finance, Sales, Operations, and other internal teams to resolve issues and support business needs.

Qualifications

• Experience using CRM, workflow, or document management systems; ability to quickly learn new platforms.
• Experience reviewing agreements, account documentation, or financial records preferred.
• At least one year of experience in finance operations, risk operations, compliance, servicing, or a related function.
• Strong analytical skills with the ability to calculate, reconcile, and document account activity, buyouts, or past due balances accurately.
• High attention to detail with strong organizational and documentation practices.
• Ability to manage competing priorities and perform in a fast-paced, agile environment.
• Independent, resourceful, and able to exercise sound judgment in decision-making.
• Must be able to successfully clear a background check.