[Hiring] Business Systems Senior Analyst @Ventra Health

Role Description

Ventra Health is seeking a Business Systems Analyst Senior with advanced communication and analytical skills to support key stakeholders by translating complex business needs into effective system solutions. This role provides senior-level analysis to ensure the stability, configuration, optimization, and continuous improvement of enterprise systems. The Business Systems Analyst Senior leads more complex system initiatives, manages escalated issues, coordinates with external vendors, and provides guidance to ensure systems consistently meet operational, regulatory, and business requirements.

Essential Functions and Tasks

• Lead collaboration with business stakeholders to gather, analyze, and document complex system requirements related to configuration changes, enhancements, integrations, and ongoing operational support.
• Perform advanced analysis of system functionality and end-to-end business processes; develop and maintain detailed process flow, system interaction, and impact analysis documentation as needed.
• Serve as a senior point of contact for investigating escalated or high-priority system issues, providing root cause analysis and recommended solutions.
• Partner with external vendors and internal technical teams to coordinate system changes, troubleshoot issues, and support product upgrades or releases.
• Support intake, prioritization, and ongoing management of system-related work items within a Kanban-based workflow, with emphasis on risk, urgency, and business impact.
• Maintain oversight of the system work backlog, ensuring high-priority items, defects, and enhancements are clearly defined, sequenced appropriately, and progressing efficiently.
• Lead or support system maintenance activities, configuration updates, testing coordination, and validation efforts for complex or high-impact changes.
• Provide guidance and knowledge sharing to less senior analysts and contribute to the improvement of systems analysis standards and practices.
• Perform special projects and other duties as assigned.

Qualifications

• High School Diploma or GED.
• Bachelor’s or equivalent training.
• At least three (3) years of Business Analyst experience, including experience working within a high performing reporting team.

Requirements

• Strong understanding of business applications and underlying system data flows, with the ability to analyze system behavior and impacts of configuration changes.
• Experience supporting healthcare, revenue cycle management (RCM), or financial systems strongly preferred.
• Proven ability to gather, document, and maintain business and system requirements related to application configuration, enhancements, and operational support.
• Advanced understanding of business applications, system architecture, and data flows, with the ability to assess downstream impacts of configuration and system changes.
• Demonstrated expertise in eliciting, documenting, and managing complex business and system requirements across multiple stakeholders.
• Strong vendor management and collaboration skills, including the ability to communicate requirements, track deliverables, and resolve issues with internal and external partners.
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
• Advanced analytical and problem-solving capabilities, including leading root cause analysis for escalated or cross-system issues.
• Proven ability to manage multiple concurrent priorities and high-impact work items in a Kanban or flow-based environment.
• Comfortable operating with a high degree of autonomy while collaborating with stakeholders and leadership at all levels of the organization.
• Strong understanding of change management, governance, and compliance with company policies and procedures.
• Exceptional organizational and prioritization skills, with the ability to meet deadlines in a fast-paced, operationally critical environment.

Office Skills

• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.
• Understand and comply with company policies and procedures.
• Basic knowledge of Outlook, Word, and Excel.

Compensation

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.