[Hiring] Business Systems Owner @BioScript Solutions

Role Description

The Business Systems Owner - Pharmacy is responsible for translating business vision and needs into requirements and priorities for pharmacy systems development, configuration and procurement. The role serves as the primary bridge between Pharmacy Operations and IT support and application teams, ensuring that technology solutions support operational priorities, improve pharmacy performance, and enable the organization's future-state operational vision. The Business Systems Owner - Pharmacy brings strong pharmacy/operational knowledge together with business systems analysis and technology expertise. This role owns the business "what" and "why", while partnering with the IT Product Owner(s), who is responsible for the technology delivery approach and the technical "how."

Qualifications

• Post-secondary education in Pharmacy, business, information systems, computer science, healthcare administration or related fields.
• Minimum 7 years' experience in a system/product ownership role, preferably in a healthcare setting.
• Experience in pharmacy and/or healthcare operations and supporting technology, business analysis, or equivalent.
• Strong understanding of pharmacy and/or healthcare operational workflows and requirements, and the role of technology in supporting these operations.
• Demonstrated business systems analysis skills, including requirements gathering, process mapping, business rules, user stories/use cases, and acceptance criteria.
• Experience working with IT teams, software development teams, technology vendors, or system implementation projects.
• Strong ability to translate operational needs into clear business requirements and technology-enabled solutions.
• Strong analytical, problem-solving, prioritization, and decision-making skills.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to understand technical concepts and communicate effectively with both technical and non-technical audiences.
• Strategic mindset with the ability to balance immediate operational needs with longer-term systems and technology objectives.
• Experience with change management, process improvement, or continuous improvement is an asset.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

Requirements

• Develop and maintain the vision, strategy, and roadmap for pharmacy systems in alignment with pharmacy and operational objectives, in close collaboration with IT support and applications teams.
• Engage pharmacy leaders, pharmacists, and frontline teams to identify operational needs, pain points, opportunities, and system requirements.
• Translate business needs into clear business requirements, desired capabilities, processes, business rules, and measurable outcomes.
• Participate in and potentially lead, the analysis of current-state processes and systems and define future-state processes and capabilities.
• Establish and communicate business priorities for pharmacy systems initiatives to the IT Product Owner.
• Partner with the IT Product Owner to translate business priorities into an actionable technology backlog and delivery roadmap.
• Evaluate and participate in the testing of proposed technology solutions to ensure they address the underlying business needs and deliver expected value.
• Represent Pharmacy Operations throughout system development, testing, implementation, and enhancement activities.
• Participate in user acceptance testing and provide business/operational acceptance of solutions.
• Identify opportunities for process improvement, automation, standardization, and improved use of existing technology.
• Define expected business outcomes and monitor whether implemented solutions achieve their intended benefits.
• Provide subject matter expertise on pharmacy operations and systems to IT, vendors, and other stakeholders.
• Ensure pharmacy systems continue to evolve in response to changing operational, regulatory, and business requirements.
• Build strong working relationships with Pharmacy Operations, IT, vendors, and other business stakeholders.
• Facilitate workshops and discussions between operational and technical teams.
• Support business readiness, change management, communication, training, and adoption of new systems and processes.
• Monitor emerging pharmacy technology and industry trends and identify opportunities for innovation.
• Support business cases, investment recommendations, and prioritization decisions for pharmacy technology initiatives.
• Identify and escalate operational, systems, and delivery risks.
• Promote standardization and best practices across the pharmacy network while recognizing legitimate local requirements.
• Perform other related duties and special projects as required.

Benefits

• Flexible remote work options because we value your time and well-being.
• Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Competitive salary, incentive program, and comprehensive benefits package.