[Hiring] Business Systems and Reporting Specialist @State of North Dakota

Role Description

The mission of the North Dakota Center for Distance Education is to meet students wherever they are: Empowering future-ready learners in North Dakota and anywhere there is an educational need.

Members of the NDCDE team are student-centered, passionate about online education, self-directed, and technology adept. We seek employees who have the desire to collaborate with team members and education stakeholders to deliver innovative, quality education solutions to North Dakota students.

This position is a Full-time Temporary Business Systems and Reporting Specialist, 12-month position.

Summary of Work:

• Administers NDCDE's business and customer management systems.
• Writes and maintains operational reports.
• Supports system continuity across the agency's technology environment.
• Begins with responsibility for assigned functions in Microsoft Dynamics 365 Business Central and Customer Engagement.
• Documents and prepares current records and reports for a planned migration to Genius Student Information System (SIS).
• Assumes administration of the corresponding Genius functions as they are implemented.
• Provides backup coverage for designated education-system functions and limited technical support.

Responsibilities will include:

• Administer assigned functions in Microsoft Dynamics 365 Business Central and Customer Engagement.
• Maintain roles, permissions, configuration settings, reference tables, templates, and scheduled processes within the assigned modules.
• Monitor system logs, jobs, transactions, and data exchanges; investigate exceptions and coordinate corrective action.
• Learn and document current Business Central, Customer Engagement, portal, store, payment, and customer management processes.
• Develop field maps, data definitions, cleanup plans, transformation rules, retention decisions, migration test cases, and validation criteria.
• Perform or coordinate data extracts, cleanup, test loads, validation, reconciliation, user acceptance testing, issue resolution, cutover activities, and post-launch stabilization.
• Test releases, configuration changes, workflows, reports, and integrations before production use and document results and unresolved risks.
• Assist with monitoring and troubleshooting data exchanges among Business Central, Customer Engagement, Genius SIS, and other approved agency systems.
• Crosstrain with the Education Systems Manager and maintain documented procedures for designated education-system functions.
• Provide backup assistance with user access, enrollment records, common system issues, data pulls, and vendor escalation.

Qualifications

• Bachelor's degree in information systems, computer science, database management, management information systems, or a related field and two years of relevant experience; or Associate's degree in a related field and four years of relevant experience; or six years of equivalent education, training, and experience.
• Relevant experience must include database reporting, system administration, data migration or conversion, enterprise application support, or closely related work.
• Experience writing or modifying SQL queries, developing reports from user requirements, validating report output, and communicating technical information to nontechnical users.

Requirements

• Skill in writing, modifying, testing, and troubleshooting SQL queries and using report-writing tools to produce accurate output.
• Knowledge of relational data, field mapping, data conversion, imports and exports, validation, and reconciliation methods.
• Ability to administer a configurable cloud-based business, student information, customer relationship, e-commerce, or enterprise system.
• Ability to join and organize records from multiple approved sources and translate report requirements into accurate fields, filters, calculations, groupings, and output formats.
• Ability to test system changes and integrations, document results, and distinguish configuration, data, workflow, and vendor software issues.
• Ability to manage detailed operational work independently, set priorities, meet implementation deadlines, and coordinate work across departments and vendors.
• Ability to create accurate system documentation, data definitions, procedures, test scripts, and training materials.
• Knowledge of role-based access, least privilege, data privacy, record retention, secure file handling, and basic information security practices.
• Ability to learn NDCDE's current and planned technology environment and provide calm, accurate backup support when needed.
• Ability to support NDCDE's mission and model its values.

Preferred Qualifications

• Experience administering Microsoft Dynamics 365 Business Central, Customer Engagement, Genius SIS, or a comparable student information system.
• Experience migrating data between business systems, including field mapping, transformation, test loads, validation, and reconciliation.
• Experience with Microsoft SQL Server, SQL Server Reporting Services, report builders, Power BI paginated reports, Excel or delimited-file outputs, scheduled jobs, or automated data exchanges.
• Experience supporting online education operations, enrollment systems, course catalogs, payments, or organization-level customer accounts.
• Experience working with software vendors through requirements, testing, issue escalation, and implementation.

Application Procedures

Applicants are screened based on qualifications, online screening questions, an interview, and a background and criminal investigation. Applicants must be legally authorized to work in the United States.

All application materials must be received on or before the closing date by 11:59 pm Central Standard Time (CST) and must include the following documents:

• Cover letter with a summary that clearly explains how the applicant's work experience is related to the summary of work and minimum/preferred qualifications.
• Resume
• Complete NDCDE online application.
• Transcripts (unofficial copies are acceptable)
• Three professional references.

Anyone needing assistance or accommodations during any part of the application or interview process, please contact Laurie Tuma at 701.298.4852 or [email protected]. TTY users may use Relay for North Dakota at 1.800.366.6888.

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or 701.328.3290.