[Hiring] Business Systems Analyst I - ERP Training Developer @Cincinnati Children's

Role Description

Responsible for gathering and organizing business data through an integrated software suite. Oversees applications that automate business functions. Entry-level professional position which requires conceptual knowledge of theories, practices, and procedures within a job discipline. Accomplishes straightforward, relatively simple tasks using defined procedures. Receives instruction, guidance, or direction from more senior level roles.

Job Responsibilities

• Has conceptual knowledge of theories, practices, and procedures within their discipline.
• Follows the parameters of defined policies, procedures, and practices with guidance.
• Assists in executing the testing/quality assurance needs of the enterprise business suite.
• Documents testing outcomes.
• Develops understanding of business theories, concepts, principles, and techniques of the business areas to identify opportunities for process improvement.
• Assists with the development of business process designs, user guides, and training materials to support system adoption.
• Addresses production support, application configuration, and enhancements with direction from senior level team members as needed.

Configuration and Process

• Conceptual understanding of how to implement and maintain low to moderate business processes within the enterprise business application suite.
• Works with senior team members on understanding validation processes.
• Develops knowledge of application and reporting tools with the ability to assist senior team members.
• Conceptual knowledge of project management methodologies and application development lifecycle.
• Participates in creating and maintaining documentation in support of enterprise business applications.

Production Support

• Provides support and resolution assistance for production and process issues.
• Seeks guidance to troubleshoot and decipher error messages.
• Assists with the appropriate Change Control methods to implement system solutions.
• Supports departmental efforts to improve customer satisfaction.
• Develops familiarity with existing business processes to avoid potential issues and gather information for future process improvement opportunities.
• Exercises good judgement and follows appropriate escalation procedures in accordance with information technology service level agreements.

Customer Service

• Provides end-user support.
• Monitors SLAs and escalates as needed.
• Adheres to and promotes continual adoption of change management policies and procedures.
• Models outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous

• Develops knowledge and professional skills through cross-training, literature, and attendance at department meetings and vendor education.
• Develops and maintains positive relationships.
• Works collaboratively with team members and cross-functional partners to align standards, share knowledge, and ensure consistency across deliverables.
• Demonstrates accountability to both individual work and overall team outcomes, supporting a cohesive and effective team environment.
• Participates in instructional seminars.
• Continued development on Cincinnati Children's computer-based systems.

Qualifications

• Bachelor's degree in a related field OR equivalent combination of education and experience.
• 0+ years of experience in a related job discipline.

Preferred Qualifications

• Experience developing training materials, job aids, or user documentation to support business processes or system implementations.
• Familiarity with instructional design principles or adult learning concepts.
• Experience translating technical processes into clear, user-friendly documentation.
• Exposure to enterprise systems such as HRIS, ERP, or workforce management tools (e.g., UKG, Kronos).
• Experience supporting system implementations, testing (UAT), or go-live readiness activities.
• Strong analytical, problem-solving, and written communication skills.

Location and Schedule

• Primary Location: Remote
• Schedule: Full time
• Shift: Day (United States of America)
• Department: IS Enterprise Business Systems
• Employee Status: Regular
• FTE: 1
• Weekly Hours: 40

Expected Starting Pay Range

• $56,846.40 - $72,488.00