[Hiring] Business Systems Analyst - CRM / Salesforce Commerce Cloud @Two95 International Inc.

Role Description

The Business Systems Analyst – CRM will be responsible for establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.

Qualifications

• At least 3 years’ experience in the Medical Device industry or medical field.
• Specific experience in CRM, ecommerce, and portal systems.

Requirements

• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred).
• Experience with experience platforms (e.g., Salesforce Commerce Cloud).
• Experience with IT ticketing system for stakeholder management of system issues and requests.
• Experience designing and supporting digital portals (customer, partner, or employee-facing).
• Familiarity with analytics.
• Knowledgeable and experienced working in a regulated environment.
• Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa).
• Ability to translate, comprehend, and action both business and technical needs.
• Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus).
• Experience with integration of ecommerce, portal, and CRM systems.

Benefits

• Rate - $Open (Best Possible)
• Remote Work
• Full Time Position