[Hiring] Business Systems Analyst @Boise State University

Role Description

This position manages maintenance activities within required deadlines and responds to the campus community's requests for maintenance while developing strategies and methods for automated system improvements. This position may have the opportunity to work remotely, where all work is performed from an alternative work location, either within or outside the state of Idaho. Relocation reimbursement is not available for this position. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities. This position is not eligible for VISA Sponsorship.

Qualifications

• Bachelor’s Degree and 2 years of experience, or equivalent progressively responsible professional experience.

Requirements

• Participates in software and integration testing; reviews, analyzes and documents test results and recommends changes to achieve desired results. Reviews new functionality and communicates and trains other system users.
• Analyze and review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements, maintain the development and production environments, run processes, and assist developers in diagnosing production problems.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems. Participate in group projects or in one-to-one meetings with client users to design, test, and train in the specific applications and improve their skills in systems analysis.
• Maintain and organize the backlog of pending system enhancements and defects to facilitate informed prioritization decisions.
• Serve as a functional representative during technical design discussions to ensure that solutions remain user-friendly and intuitive for staff.
• Proactively monitor system logs and user activity to identify potential technical errors or recurring training gaps among the staff.
• Manage data integrity efforts, including bulk data imports and exports and the generation of ad-hoc operational reports for divisional staff.
• Draft communication and prepare training resources to support the rollout of new system features and updates.
• Execute initial triage for user-reported issues, resolving routine inquiries such as access problems and basic report assistance.
• Facilitate discovery sessions with stakeholders to document current workflows and identify opportunities for process improvements within supported applications.
• May perform other duties as needed.

Benefits

• Salary range is $64,001.60 - $66,589.20 annually and is commensurate with experience.
• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days).
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service.
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees).
• 11.96% University contribution to your PERSI retirement fund (Classified employees).
• Excellent medical, dental and other health-related insurance coverages.
• Tuition fee waiver benefits for employees, spouses and their dependents.

Required Application Materials

• Resume: Highlighting professional experience as a liaison between technical and functional teams.
• Cover Letter.
• Three Professional References.
• A separate Supplemental Document titled "Additional Questions" with the following:
  • A key part of this position is acting as a bridge between business units and technical teams. Can you describe a time you had to translate a complex business need into technical requirements?
  • This role involves troubleshooting user-reported issues and investigating system errors. Tell us about a moderately complex technical issue you resolved and how you documented your findings.