[Hiring] Business Systems Analyst @Trustmark

Role Description

The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions.

This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required.

Responsibilities

• Perform routine administrative functions and associated responsibilities for retail systems.
• Coordinate enhancements, revise procedures as necessary, and provide training and communication to the frontline.
• Work closely with others to understand and support the daily operations of the Retail Bank.
• Document and map workflows and processes to aid in projects.
• Lead, write, or perform testing initiatives for Retail.
• Write procedures and identify opportunities for efficiency improvements.
• Work closely with vendors, IT, and other associates in the software design and development process.
• Identify and document business requirements, testing, tracking defects, reporting, change control, and other tasks as necessary.
• Provide direct review, research, and response to retail platform support.
• Escalate and report issues as appropriate; recommend changes to systems or procedures from identified issues.
• Create, develop, or update procedures, guidelines, training materials, or other resources related to retail systems and operations.
• Grant and maintain appropriate end-user access to systems according to established framework or policies.
• Obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed.
• Perform additional duties and special projects as assigned.

Level II Additional Responsibilities

• Study existing information processing retail related systems to evaluate effectiveness and propose new solutions.
• Lead and coordinate work of others to develop, test, enhance, and implement projects.

Level III Additional Responsibilities

• Lead testing initiatives for Retail systems to ensure all project audit requirements are being met.
• Identify, gather, analyze, and document business requirements for business application and information technology projects.
• Translate work processes into business and functional requirements; write business and functional specifications.
• Develop departmental forms and templates; identify and provide business rules, quality standards, policies, and procedures.
• Function as a liaison between IT and users with both business and technical expertise.
• Determine cause of application and system problems; develop, recommend, and implement solutions.
• Assist with the training of other departmental business systems analyst staff.
• Support professional and technical capabilities of team members; guide business systems analyst staff in analyzing, testing, and implementing information technology projects.
• Lead interactions with vendors on accountability and project initiatives.
• Identify and resolve gaps in the project lifecycle.
• Independently lead system conversions/upgrades and projects from beginning to end.
• Manage and execute all aspects of business User Acceptance Testing (UAT).
• Familiarity with integrating retail systems with other business tools and databases.

Qualifications

• Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience.
• -OR-
• 6 years of retail banking or banking systems experience.
• Ability to work flexible hours including evenings and weekends.
• Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing).
• Advanced knowledge of retail products and services offered to customers.
• General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
• Excellent oral, written, and visual communication skills.
• Knowledge and application of basic math and accounting concepts.
• Strong analytical, organizational, and critical thinking skills.
• Ability to document business processes.
• Ability to perform routine check and balance reconciliation and thorough data validation.
• Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements.
• Excellent organizational and prioritization skills to meet tight deadlines.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Trustmark platform systems experience preferred.
• Knowledge of change management processes and workflow analysis preferred.

Level II Additional Qualifications Required

• Two-year degree and 5 years of retail banking or banking systems experience.
• -OR-
• 7 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
• Advanced knowledge of retail banking and branch operations functions and workflows.
• Excellent oral, written, and visual communication skills.

Level III Additional Qualifications Required

• Two-year degree and 7 years of retail banking or banking systems experience.
• -OR-
• 10 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
• Expert knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
• Expert level experience in automating processes.
• Ability to manage all aspects of the User Acceptance Testing (UAT).
• Experienced at independently leading systems conversions/upgrades from beginning to end.

Physical Requirements/Working Conditions

• Must be able to sit for extended periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.