[Hiring] Business System Administrator I @Faith Technologies

Role Description

The Business Systems Administrator I provides service and support for assigned business applications and processes. This position will be working directly with internal and external customers, vendor support teams, as well as with the business technology team. The Business Systems Administrator I role will leverage virtual collaboration tools to engage with their customers, troubleshoot and resolve incidents, as well as participate on project teams implementing new or enhancing existing technology solutions. This role is customer service and support focused and works to improve relationships within the company as they respond to questions related to business applications and business process issues that arise throughout the day, as well as implement effective technology solutions that align with strategic business objectives.

Qualifications

• Associate Degree in Information Technology, Business, or equivalent professional experience and relevant training
• 3 years or more in a service or support role

Requirements

• Travel: 15%
• Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday; however, work may be performed at any time on any day of the week to meet business needs.

Key Responsibilities

• Identifies and resolves support issues while working with the internal customers and the business technology team.
• Manages and communicates expectations appropriately with the customers that require assistance.
• Performs research and analysis related to business system capabilities and will lead efforts to improve.
• Works collaboratively with internal customers and resolves incidents and requests related to business systems or processes.
• Acts as liaison between the internal customer and the vendor to resolve issues with business systems.
• Responsible for business system application security via account management and user set up, vulnerability patching, and collaborating with Operations and Cyber Security to ensure secure infrastructure and data.
• Performs research and analysis related to business system functionality.
• Enhances and executes processes supporting the Business Technology team.
• Reviews and understands reference architecture documents and test plans for business applications.
• Consults with internal customers to determine software or system functionality issues.
• Assists with system upgrades.
• Performs repairs to software and peripheral equipment following design or installation specifications.
• Provides on-going support of business software.
• Demonstrates keen attention to detail, excellent customer service skills, solid oral and written communication, and maintains appropriate procedures.
• Ensures solutions match requirement specifications.
• Participates in support training before business software projects are launched.
• Completes assigned work tasks from projects such as testing, issue remediation, post go live support.
• Works with small to medium sized teams to configure and implement third party software.
• Monitors and communicates system status.
• Assists system engineers, database administrators, and vendors as needed to resolve problems.
• Creates and maintains reports for the business.
• Configures applications to meet the needs of our stakeholders.
• Understands and maintains integrations (API, batch, database) to enable the timely and accurate flow of data.
• Creates effective documentation through the creation and maintenance of Knowledge Base articles.
• Performs other related duties as required and assigned.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.

Benefits

• Industry-leading benefits as an investment in the lives of team members and their families.
• Competitive, merit-based compensation.
• Career path development and a flexible and robust benefits package.