[Hiring] Business Support Specialist II @Compassion International

Role Description

• Maintain a personal relationship with Jesus Christ.
• Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
• Act as an advocate to raise the awareness of the needs of children.
• Understand Christ’s mandate to protect children.
• Commit to and prioritize child protection considerations in all decision-making, tasks, and activities across the ministry.
• Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Report any concerns of abuse, neglect, or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
• Uphold and engage in Compassion’s core Cultural Behaviors.
• Provide operational, logistical, and data support for Influencer team fundraising activities, using systems such as Salesforce, Tableau, and Microsoft 365.
• Manage a high volume of fundraising event workflows, ensuring accuracy and timely execution under tight deadlines, keeping cross-functional teams aligned and work moving.
• Anticipate fundraiser needs, solve problems independently, adapt quickly to last-minute changes, and use sound judgment to engage leadership and internal teams when needed to support well.
• Coordinate contracts for routing, approval, and signatures. Ensure accurate payments and adherence to payment schedules.
• Contribute to the department budget by entering and tracking expenditures and informing management of variances.
• When called upon as a subject matter expert, contribute to the creation, refinement, and documentation of processes to increase efficiency, clarity, and scalability across the organization.
• In partnership with department Business Analysts, review data, identify trends or issues, and present insights that help fundraisers and leaders make informed decisions.
• Build strong relationships with fundraisers, peers, and cross-functional teams.
• Support change by operationalizing new processes and adjusting workflows as the ministry evolves.
• In coordination with Business Support Manager and Compassion Training Team, assist with training and coaching new team members and stakeholders on systems, processes, and event workflows.

Qualifications

• Bachelor's Degree in related field or equivalent education, experience, training, and/or certification.
• Three years professional experience working in sales support, operational support, event logistics, project coordination, or another role involving complex workflows and competing priorities.
• Demonstrated ability to prioritize work with agility in a fast-paced, high-volume environment.
• Proven ability to work independently, anticipate needs, and drive work forward.
• High adaptability and comfortable with change, pivots, and evolving workstreams.
• Exceptional attention to detail while maintaining awareness of the broader operational context.
• Strong relational skills and the ability to work effectively with diverse personalities.
• A systems thinker with strong technical proficiency with CRM tools (Salesforce preferred), MS Outlook, Excel, and other operational systems.
• A team-player and solutions-oriented mindset with a heart to serve and support others towards success in their roles.
• This position may require after-hours availability of approximately 5% and travel up to 10% for fundraising events and team gatherings.

Benefits

• Generous paid time off.
• 10% contribution to a 403(b) retirement fund on top of your salary.
• Excellent healthcare coverage.
• Free short-term professional counseling.
• More benefits available.
• Participate in regular chapel services, prayer groups, and department devotionals.