[Hiring] Business Support, Corrigo Champion @JLL

Role Description

The Corrigo Champion serves as the primary subject matter expert and advocate for the Corrigo work order management system within the organization. This role is responsible for driving user adoption, maintaining system optimization, supporting end users, and serving as the liaison between facilities operations teams and technical administration.

Key Responsibilities

• System Administration and Optimization
  • Serve as the primary point of contact for Corrigo-related questions, issues, and enhancement requests.
  • Monitor system performance and identify opportunities for process improvements and workflow optimization.
  • Maintain system configurations including work order types, priority codes, vendor networks, and service level agreements.
  • Ensure data integrity by conducting regular audits of work orders, asset records, and vendor information.
• User Support and Training
  • Provide frontline support to end users experiencing system issues or requiring guidance on functionality.
  • Develop and deliver training programs for new users and refresher courses for existing users.
  • Create and maintain user guides, quick reference materials, and standard operating procedures.
  • Conduct one-on-one coaching sessions with users who need additional support.
• Change Management and Communication
  • Champion system updates, new features, and process changes across the organization.
  • Communicate system enhancements, scheduled maintenance, and important announcements to stakeholders.
  • Gather user feedback and advocate for improvements that enhance efficiency and user experience.
  • Build enthusiasm for the platform and promote best practices throughout the facilities management community.
• Reporting and Analytics
  • Generate regular reports on key performance indicators including work order volumes, response times, completion rates, and cost analysis.
  • Analyze data trends to identify operational inefficiencies or areas requiring attention.
  • Provide insights to leadership on facilities performance metrics and system utilization.
  • Create custom dashboards tailored to different stakeholder needs.
• Vendor and Stakeholder Coordination
  • Collaborate with vendors to ensure proper onboarding into the Corrigo system and compliance with service requirements.
  • Serve as liaison between facilities teams, IT, finance, and other departments.
  • Coordinate with Corrigo technical support for escalated issues or system enhancements.
  • Participate in vendor performance reviews using system-generated metrics.

Qualifications

• Education: Bachelor's degree in facilities management, business administration, information systems, or related field, or equivalent work experience.
• Experience: Minimum 2-3 years of experience in facilities management, property operations, or related field. Previous experience with computerized maintenance management systems (CMMS) or work order platforms required. Experience with Corrigo specifically strongly preferred.
• Technical Skills:
  • Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
  • Strong understanding of facilities operations, maintenance workflows, and vendor management.
  • Ability to learn new software systems quickly and translate technical concepts for non-technical audiences.
  • Experience with data analysis, reporting tools, and dashboard creation.
• Soft Skills:
  • Excellent communication skills with ability to train and influence diverse audiences.
  • Strong problem-solving abilities and analytical thinking.
  • Customer service orientation with patience and empathy for user challenges.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Detail-oriented with strong organizational skills.

Location

• Remote – Batangas, PHL