[Hiring] Business Solutions Specialist II @Cox Enterprises

Role Description

This position is remote/work from home and can be located anywhere within the United States. Candidates located in Central Time Zones are preferred.

The Business Solution Specialist II is an administrative role responsible for managing communication and transaction support between Manheim, commercial clients, and buyers. This role ensures accurate gate pass verification, timely client assistance, and adherence to company policies.

• Maintain Smartsheet tracking, updating vehicle notes, generating buyer gate releases, and managing shared communication channels.
• Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross-reference, research, and report on gate pass information.
• Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients, and security teams.
• Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
• Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance.
• Efficiently manage vehicle notes by reviewing, entering, and updating them in the system.
• Generate buyer gate releases through AS400 when the vehicle is available for release.
• Manage internal and external account relationships in assigned shared email accounts, Teams channels, and phone queues.
• Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
• Work and close PSIs in Failed Status throughout the week.
• Efficiently follow client and procedural SOPs.
• Successfully hit established KPIs.
• Perform related duties as assigned by leadership.

Qualifications

• Strong problem-solving skills.
• Ability to collaborate with internal teams.
• Consistent achievement of KPIs while following established SOPs.

Requirements

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes.
• To be employed in this role, you’ll need to clear a pre-employment drug test.
• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
• Possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.