[Hiring] Business Solutions Consultant @Voya Financial

Role Description

The Business Solutions Consultant serves as a strategic partner to Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams to ensure business processes, communications, system enhancements, and regulatory requirements are effectively implemented across Leave and Disability claim operations.

• Drafting, maintaining, and governing operational process documentation.
• Oversight of standard claim communications.
• Involvement in system testing and release readiness activities.
• Compliance notifications and business process improvements.
• Acting as a bridge between business, Product, Legal and Compliance, and technical teams.
• Leading cross-functional initiatives and driving release readiness efforts.
• Providing strategic recommendations that improve efficiency, quality, and organizational preparedness.

Qualifications

• High School Diploma or GED.
• 4+ years of experience within Leave & Disability claim management.
• Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs.
• Demonstrated experience developing operational documentation, SOPs, and business process standards.
• Experience supporting system implementations, release testing, or operational readiness activities.
• Strong understanding of leave and disability operational workflows and regulatory considerations.
• Excellent analytical, organizational, and project coordination skills.
• Exceptional written and verbal communication abilities.
• Proven ability to influence without direct authority and work across multiple stakeholder groups.

Requirements

• Bachelor Degree (preferred).
• Experience with FINEOS or similar claims administration platforms (preferred).
• Experience leading operational change management initiatives (preferred).

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) Savings plan – with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250/year.
• Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year.