[Hiring] Business Process Strategist @GCI Communication Corp

Role Description

GCI's Business Process Strategist will drive efficiency, process improvement, measurable cost savings, and enhanced customer and employee experiences across the CTO organization by identifying, prioritizing, and tracking continuous improvement initiatives. Partner with cross-functional teams to gather business requirements, analyze processes, and ensure system and process enhancements align with operational needs. Collaborate closely with business leaders to represent operational perspectives during system design, upgrades, and implementations. Provide subject matter expertise and data-driven insights to influence scalable, technology-enabled solutions and project outcomes aligned with company goals.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor’s degree in business administration, management, management information systems, or relevant field.
• Minimum of four (4) years of experience in financial analysis, project management, change management, process improvement, or related background.
• Foundational knowledge of business analysis, process mapping, or change management concepts (preferred).
• Six Sigma/green belt certification (preferred).
• Certified project/program management credentials (preferred).
• Telecommunications experience (preferred).
• Other relevant telecom industry or job specific certifications (preferred).

Requirements

• Analyze current-state processes, workflows, data structures, systems, tools, and operational practices to identify defects, inefficiencies, risk points, and opportunities for transformational change.
• Recommend measurable improvements for efficiency, accuracy, and alignment with employee and customer experience and business goals.
• Drive key performance indicators and objectives and key results of the team.
• Define and implement scalable operating models, processes, and system strategies.
• Support continuous improvement initiatives and track progress metrics.
• Participate in system upgrades, enhancements, and tool evaluations by providing user-focused insights.
• Oversee system enhancement efforts, ensuring alignment between business needs and solutions.
• Lead change efforts and execute assigned improvement and system support tasks within agreed timeframes.
• Ensure realized business value (efficiency, financial impact, experience improvements).
• Document workflows, stakeholder impacts, use cases, business requirements, and process dependencies.
• Create or support system requirement documentation for changes involving new systems, enhancements to existing systems, or Agile-driven change execution.
• Translate business needs into functional, measurable requirements for system and process changes.
• Ensure alignment between business stakeholders and technical teams (Agile or traditional delivery).
• Maintain accurate documentation (process flows, requirements, change logs).
• Support project teams with workflow mapping and documentation.
• Prepare training materials and user support documentation.
• Analyze data from multiple sources to isolate root causes, define measurable business problems, and translate findings into actionable recommendations.
• Partner with change sponsors, leadership, practitioners, and process owners to define the purpose, scope, objectives, expected outcomes, and success measures for change initiative.
• Document business needs and contribute to defining problem statements and potential solutions into clear, actionable recommendations.
• Ensure recommendations and implementation plans consider enterprise goals, customer impact, compliance requirements, risk, resource capacity, stakeholder readiness, and long-term sustainability.
• Influence and align stakeholder engagement, communication, coordination activities, defining initiative scope, outcomes, and measurable success measures.
• Identify and manage anticipated resistance to change by supporting communication, training, stakeholder readiness, and adoption activities.
• Act as a liaison between technical teams and business stakeholders to support clarity and alignment.
• Lead change management training, adoption, and change readiness activities.
• Create data-driven presentations, summaries, and executive-ready materials that communicate issues, findings, priorities, and recommendations.
• Contribute to project planning and support cross-functional team coordination.
• Provide subject matter expert (SME) support, enterprise standards, templates, and best-practice guidance in assigned areas.

Benefits

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
• Position requires the ability to travel to locations across Alaska and the lower 48.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Virtual workers must comply with remote work policies and agreements.