[Hiring] Business Process Owner @First American

Role Description

The Business Process Owner is responsible for continuously optimizing and modernizing operational workflows across the full title insurance lifecycle, from order opening through post-closing and policy issuance. This role applies a data-driven, first-principles approach to simplify, standardize, and improve processes, while owning specific process domains and driving them toward scalable, automated solutions.

• Own the analysis and optimization of defined process domains within the title insurance lifecycle.
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows.
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams.
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes.
• Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives).
• Embed compliance and regulatory requirements into all process design.
• Serve as a process domain expert across business units, divisions, and segments.
• Partner with learning, product, and strategy teams to support the successful rollout of optimized processes.
• Other duties as assigned.

Qualifications

• 3+ years of experience in the functional area.
• Bachelor’s degree in business administration or related field preferred.
• Deep and detailed understanding of functional area operations and processes.
• Demonstrated experience in process analysis, workflow design, and leading process improvement initiatives.
• Experience working with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms).
• Strong analytical, communication, and process documentation skills.
• Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
• Proficiency with process mapping and data tools (e.g., Visio, Lucid chart, Excel, and data visualization platforms).
• Demonstrated digital mindset with a high degree of adaptability.

Requirements

• Experience in title insurance and escrow industry, with direct exposure to the full transaction lifecycle.
• Experience supporting multi-state, regional, or national title and escrow operations.
• Experience driving process automation and workflow optimization within title and escrow environments.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Experience in the design, configuration, or enhancement of title production systems (e.g., ResWare, SoftPro, or similar platforms).

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.