[Hiring] Business Process Consultant @Experian

Role Description

Within Employer Services, our Business Process Consultant will partner with Operations leaders and cross functional stakeholders to drive operational excellence through structured process analysis, optimization, and transformation. This role evaluates end to end workflows, identifies performance gaps, and delivers data driven recommendations that enhance efficiency, scalability, risk control, and customer outcomes across a global, highly matrixed organization.

The consultant ensures measurable value by improving service quality, reducing variability and rework, enabling automation, and strengthening governance and operational discipline.

Key Responsibilities

• Conduct end to end process assessments, documenting workflows, handoffs, controls, and dependencies.
• Analyze qualitative and quantitative data to identify bottlenecks, cost drivers, performance gaps, and risk exposure.
• Facilitate discovery and working sessions with SMEs and cross functional teams.
• Develop actionable improvements including streamlined workflows, automation opportunities, and procedural or organizational enhancements.
• Identify and implement AI enabled process improvements (machine learning, intelligent automation, generative AI).
• Build business cases and ROI models to evaluate impact and support prioritization.
• Design futurestate processes, SOPs, governance models, and system related requirements.
• Support change management through stakeholder alignment, communication, training, and adoption tracking.

Reports to the Director of Strategic Operations.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, Finance, or related field.
• 7+ years in process improvement, operations consulting, or continuous improvement roles.
• Experience with KPIs, dashboards, and performance analysis.
• Familiarity with Lean, Six Sigma, or DMAIC methodologies.
• Experience in global, matrixed organizations.
• Exposure to automation (RPA, workflow tools, system implementations).
• PMP or equivalent certification.
• Experience in regulated or compliance driven environments.

Benefits

• Great compensation package including uncapped commission.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

Explore all our exciting benefits here: yourexperianbenefits.com

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

Employee Status: Regular

Role Type: Home

Job Posting - Salary Range: $100,649 - $174,459

Department: Data Management

Flexible Time Off: 20 Days

Schedule: Full Time

Shift: Day Shift