[Hiring] Business/Process Analyst @OnHires

Role Description

We’re looking for a Business Analyst / Process Analyst who can help our client understand how the business works today, turn that knowledge into clear processes, and redesign them where needed to make the company more efficient, scalable and automation-ready.

This is not a role focused on documentation for documentation’s sake. You’ll help shape how the business actually operates.

What you’ll do

• Work closely with process owners and the technical team to understand, structure and improve business processes end to end.
• Map business processes from the initial trigger or input all the way to the final outcome and ownership.
• Break processes down into steps, responsibilities, decision points, business rules, edge cases, data and systems involved.
• Identify dependencies between different systems and processes.
• Turn process knowledge into clear, structured and reusable documentation.
• Build and maintain a consistent company knowledge base.
• Identify processes that can be simplified, redesigned or automated.
• Analyse the potential business impact of process improvements, including time savings, reduced manual work, fewer errors and lower costs.
• Design and iteratively refine TO-BE processes together with process owners.
• Work closely with the technical team during development and testing.
• Validate that business logic is correctly implemented and resolve newly discovered rules and edge cases.
• Continuously update processes and documentation as the business and systems evolve.
• Where relevant, measure whether process improvements actually delivered the expected results.

AI is part of the job

A major part of this role is making existing business knowledge clear, structured, current and usable by both people and AI. Our client expects you to actively use AI to make your work faster and more effective.

• Structure process interviews and discussions.
• Create first versions of process maps and descriptions.
• Identify missing information, contradictions and unanswered questions.
• Structure business rules and edge cases.
• Analyse and compare processes.
• Identify automation and optimisation opportunities.
• Structure and maintain the company knowledge base.

How you’ll work

Analysis and development are not treated as two strictly separate phases. Once there is enough business and system context for an initial solution, the technical team can build and test with AI. What is discovered during development and testing feeds back into the analysis.

You’ll continuously refine:

• Business logic.
• Rules and exceptions.
• Edge cases.
• TO-BE processes.
• Requirements.
• Documentation.

You’ll work closely with both process owners and the technical development team to make sure the final solution works correctly in practice. The goal is not simply to document existing processes, but to understand, challenge and improve them.

What we’re looking for

• Previous experience in Business Analysis, Process Analysis or Systems Analysis.
• Ability to quickly break down and structure complex business processes.
• Skill in asking the right questions and identifying missing rules, exceptions and contradictions.
• Comfortable working at the intersection of business, data and IT systems.
• Ability to think through processes end to end rather than focusing only on individual tasks.
• Understanding of how process design connects with implementation and business outcomes.
• Interest in process automation and optimisation.
• Active use of AI tools and knowledge of how to use them to make work significantly faster and better.
• Independent, systematic and highly structured approach.

The core competencies

Business & process analysis + systems thinking + strong process logic. You don’t need to be a fashion industry expert. What matters most is your ability to understand how a business works, make complex processes clear, identify what can be improved and translate that thinking into practical solutions.