[Hiring] Business Process Analyst @R+L Carriers

Role Description

We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division.

• Develop an in-depth understanding of LTL carrier operations and associated enterprise systems
• Analyze current-state processes and define future-state (“to-be”) business processes
• Translate operational and business needs into clear functional requirements, use cases, and user stories
• Collaborate closely with software development teams throughout the solution lifecycle
• Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes
• Ensure solutions deliver measurable business value and support operational efficiency

Qualifications

• Proven experience gathering, analyzing, and documenting business and system requirements
• Experience crafting user stories, managing backlogs, and documenting process flows
• Experience developing business cases for IT initiatives
• Experience working with software engineering methodologies
• Excellent facilitation, communication, and stakeholder engagement skills
• Bachelor’s degree or 5+ years of relevant professional experience

Requirements

• Experience working in Agile or Scrum environments
• Experience within the LTL or logistics industry
• Experience leveraging AI or automation tools for productivity improvements