[Hiring] Business Operations - Lead Analyst @FICO

Role Description

Our Business Operations team sits at the center of sales strategy and execution, partnering directly with Sales leadership to drive growth and operational rigor across the region. This role offers the opportunity to make a real impact, supporting a high-performing sales organization while growing alongside an experienced and collaborative team.

What You'll Contribute

• Partner closely with regional Sales leadership to support a disciplined, metrics-driven operating cadence including pipeline management, forecasting, deal progression, and facilitating QBRs, with MEDDPPICC consistently applied and reflected in Salesforce.
• Translate complex sales data into executive-level insights, preparing and owning leadership-facing presentations, reporting materials, and performance updates that go beyond surface-level analysis to communicate the reasoning behind the numbers.
• Drive high-impact sales programs including pipeline generation campaigns, sales blitzes, and regional enablement initiatives, owning the operational infrastructure that keeps the team executing effectively.
• Support territory optimization, account planning, annual goal setting, and renewal tracking to help the NORAM Sales organization build a healthy pipeline, protect existing revenue, and achieve its corporate objectives with a particular focus on US Financial Services accounts.
• Support pricing, deal structure review, and approval processes in close partnership with the Sales, Finance, Legal, Product, and PS organizations.
• Serve as a project manager for cross-functional business operations initiatives, maintaining accountability, managing competing priorities, and ensuring workstreams are completed accurately and on time.
• Identify and implement AI-enabled tools and process automation to reduce manual effort and scale team output.
• Operate with adaptability and strategic awareness, supporting the business through evolving go-to-market motions, organizational change, and emerging priorities as the region scales.

Qualifications

• 3 to 5 years of experience in business operations or sales operations within a SaaS or enterprise software company, with demonstrated progression in scope and responsibility over time.
• Prior experience supporting sales teams in enterprise SaaS environments is required. Experience with US Financial Services accounts including banks, credit unions, or fintech companies is preferred.
• Proven ability to build trusted partnerships across a complex stakeholder landscape including Account Managers, first-line managers, regional GMs, and cross-functional teams, earning credibility through consistent delivery and business acumen.
• A strategic, analytical thinker who translates complex sales data into executive-ready insights, connecting performance trends to business outcomes and communicating findings clearly to senior leadership.
• Hands-on experience with MEDDPPICC or a comparable enterprise sales methodology, with the ability to apply and reinforce the framework as a day-to-day operational standard across a regional sales team.
• Experience leveraging AI tools or process automation to improve operational efficiency and scale team output.
• Proven project management skills with the ability to handle competing priorities, drive cross-functional workstreams to completion, and hold partners accountable through ambiguity and organizational change.
• Confidence and credibility in front of large, senior audiences with the ability to lead calls, facilitate difficult conversations, and deliver executive-level presentations with clarity and composure.
• Advanced PowerPoint, Excel, and Salesforce skills are required. Tableau experience is strongly preferred.
• High energy, leads from the front, and thrives in fast-moving, high-change environments.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.