[Hiring] Business Operations Lead @Newbury Franklin Industrials

Role Description

The Business Operations Lead sits at the center of our digital commerce and marketing efforts, which span a growing portfolio of e-commerce sites. Reporting directly to the Senior Director of E-Commerce, you’ll move fluidly between strategy and execution:

• Evaluating new opportunities and shaping them into clear recommendations
• Building the analysis behind key decisions
• Driving cross-functional initiatives through to completion

The portfolio evolves with business priorities — one quarter may center on marketing programs, the next on platform or customer-experience initiatives. This is a role for a versatile operator who learns new problems quickly and owns outcomes end to end.

Qualifications

• Bachelor’s degree or comparable hands-on professional experience.
• Experience in business operations, strategy, consulting, e-commerce, digital marketing, or a similar role where you owned varied, cross-functional work.
• A track record of personally driving projects from concept to completion.
• Analytical: comfortable working with data, building analyses and models, and forming well-reasoned, defensible recommendations.
• A versatile generalist who thrives on variety — equally effective in technical discussions with developers and channel strategy conversations with marketing.
• High ownership and a hands-on approach — eager to learn new tools and develop new skillsets as projects demand, with the judgment to know when to act independently and when to align first.
• Familiarity with e-commerce or digital marketing strongly preferred; B2B or industrial distribution experience is a plus.

Requirements

• Own a dynamic portfolio of projects across e-commerce and marketing, taking each from initial concept through to completion.
• Research and evaluate new initiatives — gather the facts and deliver clear, well-supported recommendations to leadership.
• Drive execution across teams: coordinate development, marketing, data, and external partners to keep initiatives on track and remove obstacles as they arise.
• Keep leadership informed: maintain portfolio-wide visibility on status, risks, and open decisions, and track follow-ups out of cross-functional meetings.
• Support key decisions with data — build the analysis or model that determines whether an initiative is worth pursuing.

Benefits

• Flexible work from home options available.