[Hiring] Business Controls Analyst @Zippy

Role Description

The Business Controls Analyst supports the execution and enforcement of the company’s business controls framework governing operational, system, and process changes. This role is responsible for coordinating control activities across the change lifecycle, ensuring that required documentation, reviews, and approvals are completed prior to implementation. The role operates as a control function and does not own business processes, procedures, or decision making. Business teams remain responsible for defining and maintaining their own procedures. This role ensures that required documentation exists, meets defined standards, and aligns with governance requirements before changes are implemented. The position emphasizes coordination, documentation quality, and adherence to established control processes.

Core Responsibilities

• Change Coordination and Tracking
  • Support intake and tracking of business control changes
  • Maintain visibility into change status, approvals, and timelines
  • Follow up with stakeholders to ensure timely progression through required steps
• Documentation Review and Standards Enforcement
  • Review submitted documentation for completeness and adherence to defined standards
  • Ensure required artifacts are present prior to stakeholder review, including:
    • Intake forms
    • Impact summaries
    • Supporting documentation
  • Return incomplete or unclear submissions to business owners for revision
• Procedure and Policy Alignment
  • Confirm that impacted teams have updated procedures prior to implementation
  • Validate that documentation reflects the intended change at a high level
  • Escalate gaps where procedures are missing, outdated, or inconsistent
• Stakeholder Coordination
  • Coordinate required reviews across relevant teams such as Compliance, IT, and Operations
  • Track approvals and ensure all required stakeholders are included
  • Document approval status and maintain records
• Control Process Adherence
  • Enforce “no implementation without required approvals” standards
  • Identify and escalate instances of non adherence to control processes
  • Support consistent use of defined templates and workflows
• System of Record Maintenance
  • Maintain organized and complete records of all control related activities
  • Ensure documentation is audit ready and centrally accessible
• Issue Tracking and Escalation
  • Track issues identified during the change process
  • Follow up on open items and escalate when needed
  • Support remediation tracking to closure
• Decision Authority
  • Can require completion of documentation before progressing changes
  • Can flag and escalate missing approvals or control gaps
  • Cannot approve business decisions, strategy, or procedural content
• Operating Model
  • Works within an established controls framework
  • Focuses on execution and coordination
  • No direct people management responsibilities
  • Partners with business and functional teams to support compliant change execution

Qualifications

• 3 to 6 years of experience in risk, compliance, operations, audit, or a related function within a regulated or process driven environment
• Experience supporting process governance, change management, or control related activities
• Familiarity with structured workflows, documentation standards, and approval processes
• Strong attention to detail with the ability to review documentation for completeness and consistency
• Organized and able to manage multiple workstreams with clear tracking and follow-up
• Comfortable coordinating across teams and following up with stakeholders to drive timely responses
• Ability to identify gaps in documentation or process adherence and escalate appropriately
• Clear written and verbal communication skills, especially in documenting and tracking requirements
• Experience working with systems of record, workflow tools, or compliance tracking systems is preferred
• Exposure to financial services, lending, servicing, or similar regulated operations
• Manufactured housing, specialty finance, or partner-based lending experience is a plus

Important Applicant Information

• While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
• As a participating employer, we will use E-Verify to confirm employment eligibility.
• Please note that we are currently only hiring candidates who reside in the following states:
  • Arizona
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Louisiana
  • Maryland
  • Michigan
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Wisconsin
• Applicants that do not reside in the bolded states will be rejected.

Benefits

• Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
• Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
• Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
• Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
• Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
• Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
• Paid Time Off: We offer generous PTO—and we encourage you to use it!
• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
• Parental Leave: We provide paid parental leave to support you and your growing family.
• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
• Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
• Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.

Core Values

• Lead with Passion
• Own It
• Build a Better Way
• Results Driven
• The Golden Rule

Company Description

Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.