[Hiring] Business Applications Analyst @Indero

Role Description

The Business Applications Analyst acts as the functional bridge between internal business users and enterprise systems. This role is responsible for gathering business requirements, understanding system capabilities, configuring existing applications, and ensuring that business needs are efficiently and sustainably met. The Business Applications Analyst works closely with internal stakeholders across departments and collaborates with software development teams when system enhancements or custom developments are required.

This role will be perfect for you if:

• You enjoy acting as the bridge between business and technology, translating operational needs into practical system solutions while influencing stakeholders with clarity and confidence.
• You thrive in optimizing and configuring enterprise systems (ERP, HRMS, CRM, etc.), leveraging best practices to deliver scalable, efficient, and sustainable solutions rather than over-customizing.
• You are naturally curious and solutions-driven, with a strong ability to challenge requirements, identify gaps, and drive continuous improvement through structured analysis, testing, and collaboration with both users and development teams.

More specifically, the Business Applications Analyst must:

• Gather, analyze, and document business requirements from internal stakeholders.
• Translate operational needs into functional system requirements.
• Challenge and refine requests by proposing best-practice solutions aligned with system capabilities.
• Ensure requirements are well understood, prioritized, and clearly documented.
• Configure and maintain enterprise applications such as ERP, HRMS, Timesheet systems, CRM, Internal custom developed software.
• Leverage standard features and best practices to meet business needs.
• Ensure configurations are scalable, maintainable, and aligned with company standards.
• Participate in system upgrades, releases, and testing activities.
• Maintain strong knowledge of supported systems’ functionalities and limitations.
• Advise business users on optimal usage of systems and process improvements.
• Promote standardization and reduce unnecessary customization where possible.
• Contribute to system documentation, user guides, and process flows.
• Identify gaps between business requirements and system capabilities.
• Document functional specifications for system enhancements or custom developments.
• Collaborate with development teams by providing clear, complete, and testable requirements.
• Participate in user acceptance testing (UAT) and validation of delivered solutions.
• Act as a trusted partner for internal users.
• Explain functional solutions in non-technical terms.
• Support issue resolution, root cause analysis, and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.
• 3+ years of experience working with enterprise administrative systems (ERP, HRMS, CRM, etc.).
• Experience in CRO or related industry, an asset.
• Strong experience in business requirements gathering and functional analysis.
• Hands-on experience configuring enterprise software solutions.
• Ability to understand and document business processes.
• Strong communication and stakeholder management skills.
• Experience in Infor FSM, Salesforce, Bob as an asset.

Benefits

• Flexible work schedule.
• Permanent full-time position.
• Company benefits package.
• Ongoing learning and development.

Company Description

Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint.

Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively.

Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Indero only accepts applicants who can legally work in Argentina.