[Hiring] Business Analyst / Solution Consultant @Syscort Technologies

Role Description

Understand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework.

Key Responsibilities

• Client Discovery
  • Conduct discovery meetings and workshops.
  • Understand business objectives, pain points, processes and requirements.
  • Identify stakeholders, decision-makers and process owners.
  • Challenge the initial requirement where necessary to identify the underlying business problem.
• Business Process Analysis
  • Document AS-IS processes and identify inefficiencies and bottlenecks.
  • Design TO-BE processes.
  • Identify automation, AI and process-improvement opportunities.
  • Define business rules, approvals, exceptions and dependencies.
• Requirements & Functional Design
  • Prepare BRDs, FRDs, use cases, user stories and acceptance criteria.
  • Define functional requirements and workflows.
  • Document data requirements, integrations and business rules.
  • Ensure requirements are clear enough for the technical team to build.
• Automation, Integration & AI Consulting
  • Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI.
  • Understand API, webhook, authentication and data-mapping requirements.
  • Work with developers and Solution Architects to validate technical feasibility.
• Solution & Presales
  • Support discovery-led proposals and solution presentations.
  • Define scope, deliverables, assumptions and exclusions.
  • Provide inputs for effort estimation and pricing.
  • Prepare SOWs and solution documentation.
• UAT & Delivery Handover
  • Define UAT scenarios, test cases and acceptance criteria.
  • Coordinate UAT with client stakeholders.
  • Track defects and clarifications.
  • Ensure approved requirements and functional designs are properly handed over to the development team.

Qualifications

• 4–8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting.
• Strong client-facing and analytical skills.
• Excellent process mapping and documentation ability.
• Comfortable discussing APIs, integrations, automation and AI.
• Business-minded and able to translate problems into practical solutions.
• Strong communication and stakeholder management skills.
• Should be a solution thinker, not a documentation-only BA.

Success Measures

• High-quality discovery and requirements.
• Reduced delivery rework and clarification cycles.
• Accurate scope and estimates.
• Strong client satisfaction.
• Successful UAT and handover.
• Identification of meaningful automation and AI opportunities.