[Hiring] Business Admin @PRISM+

Role Description

• Execute operations audit by making follow-up calls to customers and understanding concerns.
• Prepare and present quality reports of audit findings and recommendations to Managers.
• Identify key risk and control indicators for assigned audit areas.
• Maintain documentation for risk assessment and management processes.
• Perform audit-related investigation as directed by the Manager.
• Evaluate and revise internal controls and operational and management policies/procedures.
• Ensure past audit recommendations are implemented in the current audit process.
• Assist management in developing an annual audit plan.

• Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.
• Verifies, schedules, and confirms the details of the order.
• To finish the task that is given in a day (i.e., no. of calls, Email, Admin Reports, and other Admin related matters).
• To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader.
• To work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams.
• Must be meticulous and pay attention to details especially when handling reports and other admin-related matters.
• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs.
• Regularly examine data reports to locate and resolve mistakes that may arise.
• Maintain databases and perform updates when necessary to ensure accuracy.
• Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers.
• Upselling products by offering certain services and/or products to customers.

This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am, and 1pm. Hours are subject to changes during the peak sales period.

Permanent Work-from-home setup.

Qualifications

• Entry-level rate is $3 USD per hour.

Benefits

• Paid leaves.
• Birthday leave.