[Hiring] Bureau Chief @Arizona Department of Administration

Role Description

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Bureau Chief. The Bureau Chief is responsible for providing leadership, coordination, and oversight for DBME support functions including, but not limited to:

• Quality Control
• Policy
• Legislative support
• Systems

This position will also be responsible for:

• Establishing and maintaining standards for quality, productivity, consistency, timeliness, and regulatory compliance across assigned functions.
• Managing quality enhancing projects related to the delivery of program services in DBME.
• Participating in strategic discussions with the DBME AD, Deputy AD, and Administrators to establish procedures for program efficiency and effectiveness.
• Executing decisions and implementing changes as needed.
• Planning, evaluating, coordinating, monitoring, and directing all resources to ensure staff meets timeliness, quality, and productivity goals and objectives across assigned functions.
• Establishing performance goals and objectives, and developing and continually reviewing performance measurements.
• Overseeing staff assignments and evaluating performance.
• Working with support teams to resolve personnel and operational issues/complaints.
• Planning, organizing, and managing support programs, practices, and procedures to ensure uniform interpretation, application, and implementation according to state and federal laws, rules, and regulations.
• Developing and reviewing operating procedures for support functions.
• Developing, implementing, managing, and evaluating strategies to meet the department and division's mission and values.
• Working with appropriate parties regarding specific budgetary and fiscal planning and management.
• Meeting regularly with community groups, organizations, and other internal/external partners to coordinate services.
• Building, supporting, and strengthening community relationships with community partners and other organizations.

This position may be available for remote work within Arizona (3 days per week in the office/hoteling).

Qualifications

• A combination of education, training, and experience in administration or professional experience that equals a minimum of three years.
• Demonstrated experience in management of complex programs that require expertise, analytical thinking, and strategic planning.

Requirements

• Knowledge of research and analysis methods, requirement gathering, feasibility reviews, Impact Analysis, business application process modeling, flowchart processes, quality assurance, and testing.
• Knowledge of policies, procedures, programs (SNAP, TANF, and MA), system applications (AZTECS, HEAPlus, OnBase, etc.), Microsoft Office (Word, Excel, PowerPoint, etc.), and Google software.
• Skills in problem and negotiation to resolve issues.
• Organizational and time management skills with attention to detail.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.
• Ability to work independently or collaboratively with minimal supervision.
• Ability to identify opportunities for use of solutions to improve efficiency and adapt to changing technologies.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.