BSA & Technical Documentation Specialist @Smiledigitalhealth

[Hiring] BSA & Technical Documentation Specialist @Smiledigitalhealth

Apr 02, 2025 - Smiledigitalhealth is hiring a remote BSA & Technical Documentation Specialist. 💸 Salary: competitive salary and health/medical benefits. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We’re looking for a Business Systems Analyst & Technical Documentation Specialist - someone who thrives at the intersection of systems analysis and clear, impactful communication. This role supports internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals. You'll act as a bridge between business needs, technical execution, and knowledge management - translating complex healthcare and FHIR-related functionality into accessible, easy-to-follow documentation.

This is a collaborative role where you’ll work closely with solution architects, developers, and technical product managers to gather insights, define processes, and communicate product capabilities through written content that empowers our users and enhances implementation success.

Primary Functions:

Understand Smile Digital Health’s product capabilities and how they integrate with client environments.
Translate high-level business needs into detailed technical requirements.
Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented.
Maintain high-quality documentation throughout the project lifecycle.
Create and manage client support documentation, internal knowledge libraries, and transition materials.
Collaborate cross-functionally with UX, Sales, Implementation, and Support teams.
Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation.
Own and resolve documentation-related tickets and maintain documentation update cycles.
Track and report on quarterly documentation metrics.
Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field.
5+ years of experience in business/systems analysis and technical writing.
Strong experience translating complex technical concepts into digestible content for diverse audiences.
Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development.
Familiarity with version control for managing documentation and code examples.
Experience in healthcare or health tech ecosystems is a strong asset.
Proven ability to work independently and collaboratively across departments.
Excellent analytical, verbal/written communication, and organizational skills.
Experience with Agile, Scrum, and/or Waterfall methodologies.
A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information.
Experience with FHIR versions and profiles.

Benefits

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

Similar Remote Jobs

More jobs at Smiledigitalhealth

Intermediate QA Analyst • Smiledigitalhealth Smiledigitalhealth

QA competitive salary and health benefits Canada

Apr 05, 2025
Technical Product Manager • Smiledigitalhealth Smiledigitalhealth

Product competitive salary and health/medical benefits USA

Apr 01, 2025
Sr. Backend Developer • Smiledigitalhealth Smiledigitalhealth

Software Development competitive salary and health benefits Canada

Apr 01, 2025

More All Others jobs

Sr. DFA Deployment Engineer • Jabil Inc. Jabil Inc.

All others $79,400 - $143,000 USA

Apr 14, 2025
MRP Controller • WNS Global Services WNS Global Services

All others unspecified Europe

Apr 14, 2025
GTM (Revenue) Systems Manager • Upguard Upguard

All others $1500 usd annual learning & development allowance USA

Apr 14, 2025

More jobs in Canada

WaveLogic Technologies Field Applications Engineer • Ciena Communications, Inc. Ciena Communications, Inc.

Software Development $98,000 - $198,800 cad Canada

Apr 14, 2025
Territory Manager • 000454 EagleBurgmann Canada Inc. 000454 EagleBurgmann Canada Inc.

Sales / Business unspecified Canada

Apr 14, 2025
Specialist, Oracle Supply Chain Management • Enbridge Inc. Enbridge Inc.

Software Development unspecified Canada

Apr 13, 2025

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 54,462 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.

Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > All others

BSA & Technical Documentation Specialist @Smiledigitalhealth

All others

Salary 💸 competitive salary and health/medical benefits	Remote Location Canada
Job Type full-time	Posted Apr 02, 2025

Apply for this position Unlock 54,462 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

BSA & Technical Documentation Specialist Apply for this position Unlock 54,462 Remote Jobs