[Hiring] Bioprocess Upstream HW & Cons. (UFM) Field Application Specialist @Danaher

Role Description

The Bioprocess Upstream HW & Cons. (UFM) Field Application Specialist is responsible for providing pre- and post-sales technical support and application consulting that directly drives increased adoption of Cytiva's upstream bioreactor and mixing hardware portfolio, contributing directly to business growth and customer success. This role enhances customer satisfaction and loyalty, fostering long-term relationships and unlocking further business opportunities across Korea's biopharmaceutical industry.

This position reports to the BioProcess Hardware Modality Leader, Korea and is part of the Bioprocessing Sales organization located in Korea, working remotely to cover customers across Korea.

What you will do:

• Deliver on-site application support and hands-on services for upstream bioprocess hardware and consumables.
• Provide customer technical support and troubleshooting for cell culture, bag customization, and issues resolution.
• Plan and conduct customer training and product demonstrations for BioProcess Upstream Hardware.
• Support pre-sales, design-in, and spec-win activities by reviewing URS/specifications and preparing technical proposals.
• Optimize products and workflows to meet customer needs and drive new business opportunities.

Qualifications

• Bachelor's degree or above in Biotechnology, Biochemical/Chemical Engineering, Life Sciences, Cell Biology, or a related discipline. A master's degree or PhD is highly desirable.
• Multiple years of hands-on experience in bioprocess upstream operations (mammalian cell culture, bioreactor operation, scale-up).
• Demonstrated capability in customer-facing technical support, application consulting, equipment demonstration, or field service.
• Working knowledge of upstream process workflows and automation platforms/software.
• Fluent level of English and Korean in written and verbal communication.

Requirements

• Ability to travel abroad upon business needs.
• Must have a valid driver’s license with an acceptable driving record.
• If foreign national, legal work permit is required to pursue employment contract by Korean immigration law.
• Ability to lift, move, or carry equipment up to ##lb.

Benefits

• Comprehensive, competitive benefit programs that add value to our lives.
• Flexible, remote working arrangements for eligible roles.