[Hiring] Bioinformatics Scientist @DNAnexus

Role Description

This is an exciting opportunity to join DNAnexus as a Bioinformatics Scientist within our Global Care organization. As a Bioinformatics Scientist, you will be responsible for increasing our Customer’s utilization of DNAnexus technology solutions. You will do this by providing scientific and technical support, equipping customers with the information/tools required to address their healthcare challenges.

• You’re a problem solver who is passionate about helping the global community tackle today’s bioinformatics and healthcare data challenges.
• You are a team player willing to participate on Weekend On-Call Emergency duty (approximately once per six weeks).
• You are a critical thinker leveraging your problem-solving skills to analyze, define, and solve complex Customer scientific and technical concerns.
• You are personable and responsive, sharing your high technical expertise with our Customers.
• You are able to develop strong interdepartmental collaborations to ensure Customer satisfaction and success.
• You are passionate about fostering Customer relationships and understand Customer needs to effectively assist with product-related inquiries.
• You are proficient in troubleshooting technical and scientific challenges and providing high-quality resolutions to Customers in a timely manner.
• You are able to develop and maintain internal and Customer-facing product assets (such as online documentation, FAQs, videos, etc.).
• You are experienced in managing Customer engagement cases and providing feedback to partner departments for continuous improvements in the Customer experience.

Qualifications

• Degree in bioinformatics, software engineering, or related biotechnology field or equivalent experience.
• Fluency in at least one programming language (Python, BASH, C++, Java, etc.).
• Solid understanding of the concepts of genomics and molecular biology.
• Solid understanding of NGS and its application.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong ability to work with cross-functional teams to identify and solve customer-related issues.
• Thrives in a fast-paced, team-oriented environment.
• Dedicated to providing outstanding customer service.
• 1-2 years experience in a customer-facing role is strongly preferred.
• Hands-on experience with handling and resolving complex technical issues.
• Experience with customer relationship management (CRM) software (preferably, Salesforce) is strongly preferred.
• Highly proficient in the use of office products such as Google Docs, Google Sheets, and Google Slides.
• Familiarity with cloud infrastructure, such as AWS or Azure.

Desired Skills

• Knowledge of secondary or tertiary analysis tools and pipeline tools/development for NGS workflows.
• Experience with Docker/Kubernetes.
• Experience with WDL.

Additional Information

Based in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital.

DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.

Department

Sales