[Hiring] Billing & Records Specialist @HireHawk

Role Description

You’ll support a U.S.-based plaintiff personal injury practice by owning the day-to-day flow of medical bills and records:

• Requesting, tracking, following up, receiving, and organizing documents so the legal team can move cases forward confidently.
• The scope may evolve based on performance and the client’s internal staffing needs, with overlap between medical records retrieval and billing-related administrative support.

Responsibilities

• Own medical records and medical billing document flow for active plaintiff PI cases, ensuring nothing gets missed and everything is easy to find.
• Request records and itemized bills from providers, then track statuses and follow up persistently until received.
• Upload all incoming documents into the correct digital case file, using consistent naming and folder structure so the team can move fast.
• Maintain accurate, up-to-date case documentation logs and notes so the team always knows what’s outstanding and what’s complete.
• Support billing-related administrative tasks that may include organizing bills, identifying missing documentation, and preparing files for attorney/paralegal review.
• Communicate professionally with providers, clients, and internal staff, setting clear expectations and documenting next steps.
• Follow process and compliance requirements carefully (confidential information, secure handling, and quality checks).
• Work within the client’s remote desktop/server environment as needed (likely via LogMeIn), keeping files organized and accessible for the legal team.

Qualifications

• Prior experience in plaintiff personal injury law (highly preferred).
• Hands-on experience handling medical records and medical bills in a legal environment (required).
• Bilingual English/Spanish (written and spoken).
• Strong follow-up discipline: you don’t “set and forget” requests—you track them to completion.
• Excellent digital file management habits, strong attention to detail, and consistent documentation practices.
• Familiarity with Google Workspace (Drive, Docs, Gmail) and Microsoft Word.

Requirements

• Experience supporting both medical records retrieval and legal billing/records support in the same role (nice to have).
• Comfort working in remote desktop environments and server-based file structures (e.g., LogMeIn).
• Familiarity with common PI case management systems (e.g., Filevine/Clio/Needles) [ASSUMED - please confirm].

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services.
• Access up to 50% of approved earnings before payday (no credit checks or fees).