[Hiring] Billing Operations Specialist @ElevenLabs

Role Description

The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly. This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.

Core Responsibilities

• Account Provisioning
  • Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms.
  • Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning.
  • Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form.
  • Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning.
• Subscription & Account Management
  • Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe.
  • Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed.
  • Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs.
  • Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.).
  • Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on.
• Revenue Integrity
  • Audit active subscriptions periodically to ensure billing matches contracted terms.
  • Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices.
  • Support month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records.
  • Flag pricing or configuration anomalies to the RevOps or Finance owners.
• Cross-functional Collaboration
  • Serve as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle.
  • Work with Customer Success on escalated billing complaints from customers.
  • Partner with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues.

Qualifications

• Deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods.
• Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions.
• Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms).
• Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases.
• Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team.

Requirements

• Bonus: Experience building or contributing to billing automation workflows (e.g., Salesforce-to-Stripe provisioning, CPQ integration).
• Familiarity with revenue recognition concepts and how billing configurations impact ASC 606 compliance.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.