[Hiring] Billing Operations Analyst @Twilio

Role Description

This position is needed to be part of the Billing Operations team. Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.

• Outstanding communication skills, both written and verbal.
• Ability to advocate for a position while maintaining a collaborative and open-minded approach.
• Champion of streamlining processes and sees projects through to completion.
• Enjoys and thrives in a fast-paced environment.
• Zealous attention to detail and good judgment.
• Dedicated to providing excellent customer service.

In this role, you’ll:

• Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system.
• Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month end close, including managing and tracking recurring billing and managing approvals, tracking and application of customer credits.
• Analyze revenue related balance sheet accounts and perform ad hoc customer financial reporting.
• Assist in the development and implementation of financial controls and processes surrounding revenue and invoicing.
• Participate in external and internal audits, as requested.

Qualifications

• 1-3 years experience in an Operations role.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Experience working with Oracle, Zuora and Salesforce is advantageous.
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Excellent written and verbal communication skills in English.
• Periodic weekend work will also be required for this role.

Requirements

• While not essential, proficiency in the Portuguese language is advantageous.

Location

• This role will be remote based in Mexico City, Mexico.

Travel

• Occasional travel may be required to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Offerings vary by location.