[Hiring] Billing Assistant @Rad Hires

Role Description

Our client is looking for a detail-oriented Billing Assistant to clean up and maintain recurring billing across its two learning centers. Recurring credit card billing has fallen behind: declined or expired cards go unaddressed, some new clients are never onboarded into the billing system at all, and discontinuation requests aren't always processed correctly. This role will first tackle a cleanup of the existing billing backlog, then take over ongoing monthly maintenance — tracking who's been billed, following up on declines, and processing discontinuations — so the centers have clean, reliable monthly revenue records going forward.

• Review and clean up existing client billing records across both centers
• Ensure every new client is properly entered into the billing system with auto-billing turned on
• Track monthly billing status for each family (paid / declined / expired card), using a simple system such as a color-coded spreadsheet
• Follow up by email with families whose payments declined or whose cards expired, requesting updated billing information
• Process discontinuation requests according to policy (email notice required by the 14th of the month) and turn off auto-billing accordingly, keeping a clear paper trail of each request
• Monitor recurring billing cycles, which run mid-month (around the 16th) and at the start of the month (around the 1st)
• Communicate with families only via email, using a dedicated billing email address — no phone calls to parents

Qualifications

• 3–5+ years of experience in billing, collections, or customer success/follow-up
• Strong attention to detail and organizational skills
• Comfortable working in spreadsheets (Excel/Google Sheets)
• Solid written and spoken English
• Experience writing clear, polite, professional email communications (e.g., payment follow-ups, account status updates)
• Comfortable handling sensitive billing information with discretion

Requirements

• Familiarity with bookkeeping or QuickBooks (Nice to Have)
• Self-directed and comfortable owning a recurring process with minimal day-to-day oversight
• Calm, polite, and professional tone in written communication, even with frustrated parents
• Trustworthy with sensitive financial and family information
• Comfortable building or refining a simple tracking system, then maintaining it consistently month over month

Logistics

• Location: Remote, based in the Philippines
• Working hours: Flexible — candidate's local Philippines hours are fine (billing runs overnight local time regardless); some initial training may align to US East Coast hours
• Engagement type: Freelance / part-time — hours fluctuate with enrollment and are concentrated around the 1st and 16th of each month, with lighter, flexible work in between. No rigid same-day deadlines (e.g., a Sunday billing run can be reviewed by Tuesday or Wednesday)
• Estimated hours: ~5–10 hours/week to start (to be firmed up once the client time-tracks the process)
• Competitive pay in USD
• Reports to: Director/Owner