[Hiring] Billing and Collection Specialist @Shady Grove Fertility

Role Description

We have an immediate opening for a Billing and Collection Specialist to join our remote team at Ovation.

Schedule: Monday through Friday, 8:00AM to 4:30PM CST

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Billing and Collection Specialist will:

• Maintain excellent customer service
• Respond to patient & internal inquiries within 24-48 hours; including emails and voice messages
• Process and post credit card payments
• Be knowledgeable on FDCPA requirements and Shady Grove Fertility Financial Programs
• Utilize reports to identify patient balances, move unapplied credits, and contact patients to collect payment
• Utilize collection module or spreadsheet to work past due accounts
• Review patient balance, payments, and or adjustments for accuracy
• Review, skip trace mail returned statements
• Answer incoming calls and follow up with patients if necessary
• Be responsible for balancing work daily
• Apply credit money to open encounters as appropriate
• Research account credits and create refund tasks following the current refund policy and procedure
• Apply adjustments utilizing accurate adjustment codes. PC adjustments have appropriate back up documentation
• Process NSF checks & chargebacks per policy and procedure
• Post collection check(s) monthly
• Prelist accounts for collections
• Emailing Dr(s) collection write off requests
• Process accounts to bad debt utilizing NextGen’s bad debt function
• Generate demand for payment letters to patients as necessary
• Be responsible for giving call volume, and any applicable feedback to supervisor to improve patient satisfaction
• Document accounts accurately utilizing Artworks and NextGen
• Review accounts receivable reports monthly to evaluate accounts aging over 90 days
• Prepare collections accounts and transmit patient demand letters on a daily, weekly, or monthly basis
• Review and process accounts for bad debt. Prepare appropriate accounts for supervisor review
• Communicate effectively with patients, coworkers, and supervisors
• Able to work within a team setting (i.e. assisting team members and sharing knowledge)
• Other duties as assigned

Qualifications

• Associate Degree in accounting or business. High School Diploma acceptable with appropriate hands-on experience
• Minimum 2 years' experience with associate degree, or minimum 5 years' experience without associate degree
• Ability to access, input, and retrieve information from a computer. Medical software program experience required
• Microsoft Excel experience
• Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.)
• Ability to demonstrate good judgment
• Ability to communicate accurately and concisely
• Ability to remain calm and poised under stress
• Excellent interpersonal skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs