[Hiring] Bilingual Virtual Events Producer - Webinars & Executive Programs @HarperCollins Publishers

Role Description

The Virtual Events Producer (Webinars & Executive Programs) assists the HBP Impact, Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities.

• Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements
• Provide advance and real-time support to clients, facilitators, guest speakers, and participants in producing first-class learner experiences for clients
• Troubleshoot and resolve technical, scheduling, and content issues in real-time
• Create, deploy, and report on in-event polls
• Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, and thought leaders of any necessary changes
• Confidently inform stakeholders of ad-hoc issues while simultaneously attempting to address these

Qualifications

• Proven track record of 5-7 years in a virtual producer role
• Fluent in English & Arabic
• Flexibility to work in EMEA aligned business hours
• Proficiency in Webex, Zoom, and MS Teams
• Proven success working in a team environment and in balancing multiple priorities
• Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook
• Experience with Smartsheet
• Executive presence
• High level of attention to detail and a proactive approach to anticipate problems before they occur
• Effective communication skills in virtual meetings and in writing
• Ability to work cross-culturally and with global audiences
• An entrepreneurial mindset and be self-motivated

Requirements

• Fluency in one or more of the following languages (desired): French, Spanish, Portuguese
• Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC)

Technological Requirements

• Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks)
• Reliable (minimum of 20-30 MB down/10 MB up) internet connection (wired ethernet preferred)
• Headset with mic
• Two monitors
• Minimalist background with good lighting. Virtual backgrounds acceptable.

Benefits

• Competitive compensation and benefits package
• Meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays