[Hiring] Bilingual Virtual Assistant (English/Spanish) Receptionist @GoLean Health

Role Description

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Qualifications

• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows

Requirements

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through

Key Responsibilities

• Phone Calls and Patient Communication
  • Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
  • Communicate clearly and professionally in both English and Spanish
  • Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
  • Answer routine patient questions and escalate concerns appropriately
  • Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
• Appointment Scheduling and Patient Coordination
  • Manage new and existing patient scheduling through phone, email, and text
  • Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
  • Confirm appointments and manage cancellations, reschedules, and waitlist coordination
  • Conduct pre-visit outreach and communicate next steps clearly to patients
  • Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
• Insurance Verification and Benefits
  • Verify patient eligibility and benefits before appointments
  • Confirm copays, deductibles, covered services, and authorization requirements
  • Identify insurance issues early and communicate them clearly to patients and internal staff
  • Document verification results accurately in the EMR and any internal trackers
  • Escalate unresolved payer issues and follow through until completed
• Referral and Prior Authorization Support
  • Process referral-related tasks and ensure required documents are complete
  • Initiate and follow up on prior authorization requests as needed
  • Track pending items, approvals, denials, and required follow-up actions
  • Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Administrative Support and Documentation
  • Maintain accurate, timely, and consistent documentation
  • Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
  • Handle patient information in a HIPAA-compliant manner
  • Provide status updates proactively and complete assigned tasks with minimal follow-up

Benefits

• Remote work opportunity
• Part-time position with 40 hours/week
• Compensation of $6.5/hour with a performance review after 6 months