[Hiring] Bilingual Senior Case Manager @Sentrex

Role Description

The Bilingual Senior Case Manager is responsible for delivering high-level case management, training, and support services to a variety of programs and departments at Sentrex Health Solutions.

• Manage all aspects of the enrollment, reimbursement process, and service coordination for patients prescribed the drug by health care practitioners.
• Provide drug coverage support to physicians and patients.
• Follow up on submissions pertaining to obtaining coverage through private and provincial drug plans.
• Ensure timely access to prescribed treatments for patients.
• Provide continuous support for patients through excellent communication skills and available resources.
• Assist with program training needs and help develop and maintain required training.

Qualifications

• Bachelor’s Degree or College Diploma in a relevant field of study.
• Bilingualism (English and French) is required.
• 2-5 years of experience in Patient Support Programs with advanced knowledge of Case Management and the pharmaceutical distribution industry.
• Demonstrates an aptitude for continuous learning.
• Advanced knowledge of reimbursement billing, special access, and the appeals process.
• Excellent verbal and written communication skills in English.
• Strong analytical skills including interpretation of regulation and legislation.
• Proficiency in Adobe Acrobat, SharePoint, and Microsoft Office applications.
• Exceptional organizational skills and ability to prioritize projects.
• Ability to establish and build healthy working relationships and partnerships with peers.
• Flexible, resourceful, creative, and proactive work style.

Requirements

• Must be able to work from home and have a quiet, private home office space.
• Strong customer service, problem-solving, and conflict resolution skills.
• Ability to work independently, make decisions, multitask, and solve problems under pressure.
• Results-oriented with the ability to handle multiple tasks and maintain a high level of performance.
• Advanced ability to learn and understand new systems and software quickly.
• Excellent problem-solving skills: ability to resolve issues effectively and efficiently.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.

Company Description

Sentrex Health Solutions is a proudly Canadian company and a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes.

• Specialty Pharmacy Services.
• Customized Solutions for Warehouse, Wholesale & Distribution.
• Patient Support Programs.
• Strategic Creative Services.
• HCP & Clinic Services.