[Hiring] Bilingual Personal Injury Demand Manager @The Ward Law Group, PL

Role Description

Are you an experienced Personal Injury Demand or Records Manager looking for an opportunity to lead a high-performing team while working remotely? The Ward Law Group is one of the fastest-growing plaintiff personal injury firms in the United States. We're seeking a bilingual (English/Spanish) leader to oversee our Demand Department, improve operational performance, coach team members, and help deliver outstanding results for our clients.

If you thrive in a fast-paced environment, enjoy developing people, and have experience leading personal injury teams, we'd love to hear from you.

What You'll Do

• Lead and coach the Demand Department team
• Monitor department productivity and quality
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review KPIs and reporting
• Partner with firm leadership on department initiatives
• Ensure timely demand preparation and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Qualifications

• Minimum of 3 years of management experience required
• Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
• Experience managing teams in performance-driven environments with measurable productivity and quality standards
• Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
• Strong leadership, organizational, and team development skills
• Ability to analyze data, identify trends, and implement process improvements
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency with case management systems, reporting tools, and Microsoft Office applications
• Reliable attendance, professionalism, and accountability
• Fluency in both English and Spanish required

Requirements

• 3+ years managing legal teams
• Plaintiff personal injury experience
• Experience leading performance-driven teams
• Strong English and Spanish communication skills
• Experience with Litify, Filevine, or similar case management software
• Excellent coaching and leadership skills

Preferred Qualifications

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
• Experience using Litify (Salesforce), Filevine, or similar legal case management platforms
• Experience implementing workflow improvements, automation initiatives, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Benefits

• 100% Remote
• Full-time
• Long-term opportunity with a growing U.S. law firm
• Work directly with an established U.S. personal injury law firm
• Fully remote position
• Leadership opportunity with a growing department
• Ongoing coaching and professional development
• Long-term career growth
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact on client outcomes

Additional Information

• Computer Requirements:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Internet Requirements:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency (Ping): Under 100ms
• Equipment: USB noise-cancelling headset, Webcam for daily meetings