[Hiring] Bilingual Loan Officer Assistant @CrossCountry Mortgage, LLC

Role Description

The Bilingual Loan Officer Assistant supports the Hoeffer Scottsdale, AZ office of CrossCountry Mortgage. The Bilingual Loan Officer Assistant is responsible for managing the loan officers’ schedules and assists the Loan Processor. This position operates within Mountain / Pacific Standard Time Zone working hours to support the West Coast and Mountain Region.

• Schedule all loan officer appointments, including new leads and additional appointments for the Branch Manager.
• Take all incoming calls.
• Assist Loan Processor with clerical tasks, such as copying and faxing documents.
• Schedule regular weekly face-to-face meetings based on branch metrics and operations.
• Meet branch objectives specific to pre-qualifications and pre-approvals.
• Attend branch events to assist Loan Officer in building clientele.
• Complete and maintain branch-assigned checklists, files, analysis within allotted branch deadlines.
• Available to work varying hours and overtime if needed.

Qualifications

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers.
• High School Diploma or equivalent.
• Minimum 3 years’ residential mortgage processing experience.
• Encompass experience, required.
• Experience with RESPA and general knowledge of all mortgage and consumer lending regulations, and loan documents preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Proficient in DU, LP, Microsoft Outlook & Windows.

Requirements

• Hourly Rate: $25.00 - $28.00
• This position is bonus plan eligible.
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, vision, as well as a 401K.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.