[Hiring] Bilingual Immigration Operations Manager @Mangone Law Firm

Role Description

Are you passionate about leading teams toward excellence, raising both quality and productivity without trading one for the other? If your answer is a resounding YES!!! — then this opportunity is for you!

In this role, you will:

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
• Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
• Drive team growth, raising both the quality of the work delivered and overall productivity.
• Set and track operational metrics and KPIs, adjusting processes based on results.
• Collaborate closely with the different departments (Onboarding, Review, Verification, Paralegals, Attorneys, etc.) to ensure consistency and efficiency across the operation.
• Propose and implement process improvements that strengthen the operation over the medium and long term.

Qualifications

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
• Experience in the immigration or legal field is a big plus, though not required.
• Bilingual (English-Spanish).
• Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
• Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
• Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
• Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
• Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

Benefits

• Competitive compensation: Base hourly pay between $16–$22 USD/hour.
• Ongoing professional development to keep growing your skills and advancing your career.
• A dynamic, challenging work environment where your talent will be recognized and rewarded.
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
• Paid Time Off after twelve months.

Company Description

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients’ challenges and genuinely caring about their outcomes.

We’re fueled by a strong corporate culture and clear core values. We’re prepared for a bright future and we’re looking for talented people who want to grow professionally and never settle for stagnation.

🌟 We’re an Inc. 5000 Honoree! 🌟 Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America’s fastest-growing private companies!